Regional Inside Sales Representative

Regional Inside Sales Representative (Open)

Location: Billerica, MA - Filling industrial

Airgas is hiring a Regional Inside Sales Representative to partner with our sales team and advance customer service excellence. The role supports the sales department by managing the full order lifecycle, providing administrative assistance, and ensuring customer needs are met with precision.

• Support outside sales and branch teams with thorough administrative assistance, including order entry, quotation generation, account set‑up, and more.
• Manage the full order lifecycle: processing, modifications, cancellations, and real‑time tracking accuracy.
• Monitor and resolve back‑order statuses; communicate timelines and provide formal proof of delivery to stakeholders.
• Work closely with logistics teams and vendors to ensure customer needs are met with excellent precision and care.
• Serve as a point of contact for internal and external customer inquiries, handling complex inquiries and order discrepancies with a focus on first‑contact resolution.
• Identify opportunities to align workflows for better efficiency and contribute to the success of internal processes.
• Participate in cross‑training to partner with the Sales Support Manager, ensuring team stability and shared knowledge.
• Research products and nurture external vendor relationships to confirm transparent pricing for clients.

• High School Diploma or GED.
• 3+ years of customer service experience.
• Effective verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple workflows.
• Collaborative spirit with proactive initiative to meet team timelines.
• Creative problem‑solving skills and detailed product research capabilities.
• Positive attitude and eagerness to learn and grow.
• Experience supporting inclusive environments and fostering understanding across teams.

• Proficiency in Microsoft Office/Google Suite and experience with ERP and CRM software (SAP, Salesforce, etc.).
• Background in the Packaged Gas/Welding Supply industry.
• Associate's degree or equivalent professional experience.

• Starting base pay of $26‑$28/hour based on experience.
• On‑site office hours:
  Monday – Friday.
• Comprehensive family benefits:
  Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 14‑week paid childbirth benefit for growing families.
• 401(k) retirement plan with company match, tuition assistance, paid holidays, vacation, and sick time.
• Benefits begin after 30 days of employment.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-ac