Order Management Specialist

Career Opportunities with Nova Biomedical Corporation

Nova Biomedical is an Equal Opportunity Employer in compliance with affirmative action in hiring and promoting women, minorities, veterans and individuals with disabilities.

The Order Management Specialist will be responsible for processing and managing customer orders and returns (RMAs), including providing delivery dates, issuing credit requests, and creating new customer ship-to accounts. This role involves consistent communication with customers through multiple channels, including phone and email, to ensure accurate order handling and a high level of customer satisfaction.

• Communicate with customers via phone, email and other channels
• Customer centric mindset. Ability to see situations from the customer’s point of view.
• Manage and process Customer orders, from beginning to end in SAP, EDI, and Esker and take ownership.
• Communicate backlog information to customers on an as needed basis.
• Meet individual goals/KPI’s and contribute to team goals/KPI’s
• Provide customers with product, pricing, and availability information
• Process credit cards
• Create new customer shipping accounts in SAP
• Manage customer issues through resolution
• Collaborate with warehouse team to expedite orders, minimize backorders, and provide order status to customers
• Communicate with appropriate finance team members to resolve billing issues
• Consult with other members of the Global Services team for assistance with part numbers, technical issues, and returns

• Fluency in English
• Knowledge of Microsoft product suite
• Previous SAP or Esker experience a plus
• Some college preferred

• Ability to work at a computer for extended periods.
• Ability to lift and carry up to [25–50] pounds as required
• Ability to communicate effectively via phone, video, and written communication.
• Ability to occasionally move about the office to access meetings or resources.

• Competitive 401k company match
• Bonus Program, Generous PTO and paid holidays
• Hybrid and flexible work arrangements
• Professional development, engagement and events
• Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
• Company subsidized cafeteria in our Waltham, MA office

Targeted Salary Range: $26 - $27/hour

Nova Biomedical is an Equal Opportunity Employer and is committed to hiring a diverse and inclusive workforce. This commitment extends to all personnel decisions, including recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions, made without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.