Customer Service Representative

Summary

A Customer Service Representative is responsible for providing administrative support for orders from receipt to delivery. This support includes receiving, entering, and updating customer orders as well as frequent communication with the production, quality, and shipping departments. Customer Service also works with outside vendors and suppliers to establish lead times and schedule/procure components and services.

$23.00 - $36.00 Hourly

• Comprehensive Benefits:
  Medical, Dental, Vision, Life Insurance, and more!
• Secure Future: 401K with company match
• Work-Life Balance: PTO and 11 Paid Company Holidays
• Convenient Schedule
• Invest in Your Growth:
  Tuition Reimbursement and Paid Company Training
• Opportunities to Advance Your Career

• Answering telephone calls, greeting visitors, filing.
• Projecting a positive, friendly, helpful image to each customer, including external customers, internal customers and sales representatives.
• Processing orders in compliance with established procedures.
• Participating in order and production reviews with the manufacturing team.
• Providing customers with certificates, proof of deliveries, lead time information, samples, etc.
• Using tact and professional discretion when sharing difficult information, such as production delays or extended lead times.
• Learning to navigate and download files from customer portals.
• This position will also be called upon to assist in other departments covering a wide range of office duties.

• Microsoft Office skills, especially Excel
• Written and oral communication skills including professional telephone, email, and in person communication.
• Team-oriented, independent, and self-directed.
• Filing and organizational skills – must be detail-oriented

• H.S. diploma or GED
• 1-2 years of experience in an office environment.

• Occasionally lifts or moves boxes/files weighing up to 25 lbs.
• Must be able to Ascend/Descend stairs.
• Must be able to Sit, Stand, Walk, Climb, Stoop, Kneel.

Pace Industries has a strong commitment to the principle of diversity, and in that spirit, seeks a broad spectrum of candidates including women, minorities, veterans, and people with disabilities. Individuals with disabilities desiring accommodations in the application process should notify the hiring department by the Final date to receive applications.