Customer Service Representative

Customer Service Representative Skip to main content#Customer Service Representative page is loaded## Customer Service Representative Apply locations:
Billerica, MA
- Filling industrial time type:
Full time posted on:
Posted Todayjob requisition :
RR Customer Service Representative (Open)

Location:

Billerica, MA
- Filling industrial## How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.#
** At Airgas, we
** RESPECT**,
** HONOR
* * and
** VALUE
* * diversity.**#
**** Airgas is Hiring for a***
* ** Customer Service Representative*
* **** in***
* ** Billerica, MA******!****#
*** We are looking for you !
**** Targeted Salary Range: **$25-$30 per hour with bonus opportunities!
*** Monday - Friday,
** no weekend w
** ork!
* Airgas provided
** PPE**
* ** Comprehensive Family Benefits:
** Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
* ** Support for Parents:
** We offer a 14-week paid child birth benefit to support growing families.
* ** Future Security:
** 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
* ** Early Access:
** Your benefits start after just 30 days of employment
** Recruiter:
Jessica Lewis |**  **|  (Call/Text)
** We’re looking for a
** Customer Service Representative
** to join our team in a role that balances high-energy customer interaction with meaningful operational support. If you enjoy solving problems and building relationships in a dynamic, industrial environment,
** we want to meet you!
** A
** Customer Service Representative
** will partner with our customers to provide industrial, medical, and specialty gases, welding equipment, and other essential supplies. You will serve as a trusted guide,
** advising customers
** on the tools, hardware, and materials needed to successfully complete their projects. By demonstrating equipment use and sharing insights on product quality, you
** help our customers
** pioneer new solutions in their own work.
* ** Responsible for adherence to company policies
** including safety and the use of personal protective equipment to ensure a secure environment for everyone.
* ** Provides excellent customer service
** to both internal and external partners, fostering understanding and long-term relationships.
* ** Ensures
* * all required paperwork is accurately completed, including coding, costing, and pricing.
* ** Partners with customers
** to identify the best tools and procedures for their specific tasks; demonstrates equipment use to build customer confidence.
* ** Manages order entry and processes transactions**; assists the team with the reconciliation of deposits.
* ** Coordinates
* * via phone, e-mail, and in person with customers and team members to provide helpful information on costs and delivery.
* ** Contributes
* * to an outgoing call strategy to support the continued growth and success of the branch.
* ** Coordinates the transfer of merchandise
** between locations to meet customer needs.
* ** Maintains a positive work atmosphere
** by acting and communicating in a supportive manner with customers, vendors, and colleagues.
* ** Stocks shelves and maintains
** welcoming showroom displays to provide an excellent customer experience.
* ** Coordinate cylinder movement and pallet organization**##                         ## ## Are you a MATCH?
*
* Required Qualifications:

*** HS Diploma or equivalent required.
* Minimum of 2+ years of experience in product, warehouse, or sales environments (
** we also value an equivalent combination of education and unique life experience**).
* Excellent customer service skills and the ability to thrive in a fast-paced setting.
* Experience in industrial retail, inside sales, or inventory control is a plus.
* Attention to detail in handling transactions.
* Availability for occasional overtime when the team needs extra support.
* Must be able to operate in a
** drug-free workplace.
***
* Preferred Qualifications:

*** A background in gas, welding, or safety supplies is a wonderful asset.
* Familiarity with SAP, Google, or MS Office Applications.
* A detailed understanding of SAP and PROS functionalities.
* The ability to communicate clearly and warmly with a wide variety of people from different backgrounds.

** Benefits
* * We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and…