Customer Service Coordinator - Trade Office

Doug Anderson Plumbing and Heating is hiring a full-time Customer Service Coordinator
- Trade Office in Billerica, MA!

• Pay:
  Earn up to $28 per hour
• Schedule:
  
  8 am-5 pm, Monday through Friday
• Benefits:
  Comprehensive benefits package including health and dental coverage, vacation time, training opportunities, small company events, steady hours, supportive management, and company-provided gear.

• Manage customer communications, scheduling, and follow-ups to ensure excellent service from first contact to follow-up
• Manage incoming leads from various channels (Google, Thumbtack, Angi, phone calls, texts, chats)
• Respond promptly to inquiries and book service appointments
• Schedule appointments in Service Titan and make confirmation calls for the next day's appointments
• Proactively reach out to existing customers to schedule maintenance and recurring services
• Communicate professionally with customers via phone, text, email, and chat
• Maintain accurate customer records and job details in Service Titan
• Monitor multiple communication channels while ensuring timely responses
  
  Organize follow-ups and manage the office email inbox
• Assist with general administrative tasks as needed

• Professional phone skills
• Strong oral and written communication skills
• Excellent customer service skills
• Comfortable booking and rebooking appointments, and guiding customers through decisions
• Ability to multitask and stay organized in a fast-paced environment
• Confidence using scheduling and office software (Service Titan experience is a plus)
• Self-motivated with strong follow-through
• Must have plumbing/heating/AC for office work; no medical or dental background