Customer Service Coordinator - Trade Office

Doug Anderson Plumbing and Heating is hiring a full-time Customer Service Coordinator
- Trade Office in Billerica, MA!

Want to know what you're getting into? Let's break it down.

Pay: Earn up to $28 per hour

Schedule: 8 am-5 pm, Monday through Friday

Benefits: Enjoy a comprehensive benefits package including health and dental coverage, vacation time, training opportunities, engaging small company events, steady hours, supportive management, and company-provided gear.

• You’ll manage customer communications, scheduling, and follow-ups to ensure excellent service from first contact to follow-up
• Manage incoming leads from various channels (Google, Thumbtack, Angi, phone calls, texts, chats)
• Respond promptly to inquiries and book service appointments
• Schedule appointments in Service Titan and make confirmation calls for the next day's appointments
• Proactively reach out to existing customers to schedule maintenance and recurring services
  
  Communicate professionally with customers via phone, text, email, and chat
• Maintain accurate customer records and job details in Service Titan
• Monitor multiple communication channels while ensuring timely responses
• Organize follow-ups and manage the office email inbox
• Assist with general administrative tasks as needed

• Professional phone skills
• Strong oral and written communication skills
• Excellent customer service skills
• Comfortable booking and rebooking appointments, and guiding customers through decisions
• Ability to multitask and stay organized in a fast-paced environment
• Confidence using scheduling and office software (Service Titan experience is a plus)
• Self-motivated with strong follow-through
• Must have plumbing/heating/AC for office work, NO MEDICAL or DENTAL background

We are a thriving local company grounded in integrity, reliability, and community engagement. Our mission is to provide exceptional plumbing and heating services while ensuring that each customer has a top‑note experience. Our growth is fueled by our unwavering dedication to customer satisfaction, employee well‑being, and fostering long‑term relationships. We promote open communication, continuous improvement, and a workplace culture where every contribution is valued.

Ready to take your career to the next level as our Customer Service Coordinator
- Trade Office? The process is quick and easy—fill out our initial 3-minute, mobile-friendly application today! Your future starts here—don’t miss out on this exciting opportunity!