Customer Service Representative

Customer Service Representative (Open)

Location:

Billerica, MA
- Filling industrial

Targeted Salary Range: $25-$30 per hour with bonus opportunities

Monday
- Friday, no weekend work

Airgas provides PPE

Comprehensive Family Benefits:
Medical, Dental, Vision, Life, AD&D, Disability Insurance

Support for Parents: 14‑week paid childbirth benefit

Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time

Early Access:
Benefits start after just 30 days of employment

• Adhere to company policies, including safety and PPE usage
• Provide excellent customer service to internal and external partners
• Ensure all required paperwork is accurately completed (coding, costing, pricing)
• Partner with customers to identify best tools and procedures; demonstrate equipment use
• Manage order entry and process transactions; assist team with deposit reconciliation
• Coordinate via phone, e‑mail, and in person to provide information on costs and delivery
• Contribute to outgoing call strategy to support branch growth
• Coordinate transfer of merchandise between locations
• Maintain a positive work atmosphere through supportive communication
• Stock shelves and maintain welcoming showroom displays
• Coordinate cylinder movement and pallet organization

• HS Diploma or equivalent
• Minimum of 2+ years of experience in product, warehouse, or sales environments (or equivalent combination of education and experience)
• Excellent customer service skills and ability to thrive in a fast‑paced setting
• Attention to detail in handling transactions
• Availability for occasional overtime when needed
• Must be able to operate in a drug‑free workplace

• Background in gas, welding, or safety supplies
• Familiarity with SAP, Google, or MS Office applications
• Detailed understanding of SAP and PROS functionalities
• Ability to communicate clearly and warmly with diverse audiences

Medical, dental, and vision plans; short‑term and long‑term disability; life and AD&D;
Employee Assistance Program; pre‑tax commuter benefit; parental leave; vacation; sick time; floating holidays; jury duty and funeral/bereavement leave; paid holidays; 401(k) with company matching; tuition reimbursement; discounted college tuition for dependents;
Airgas Scholarship Program.

Airgas is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations. If you are an individual with a disability and would like to request a reasonable accommodation, please contact us by email at us‑ac