Police Telecommunicator

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The Town of Billerica seeks motivated candidates to fill a Public Safety Telecommunicator position.

A Public Safety Telecommunicator shall carry out policies and procedures relating to all phases of public safety dispatching. Public Safety Telecommunicators operate the Communications Center without assistance for extended periods of time and require extensive radio training. This position requires certification in CPR, Emergency Medical Dispatching, Next Generation 911, and CJIS/NCIC System Operations. Certification in enhanced 911 systems in the Commonwealth of Massachusetts and Priority Medical Dispatch is preferred.

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Receives incoming calls of an emergency, non-emergency, or business nature.
• Obtains all pertinent information; relays information to public safety personnel involved in the situation.
• Dispatches safety, service, and other appropriate personnel to calls, as required.
• Coordinates support activities via radio; determine priorities among calls for service; keep supervisory personnel aware of priority calls and equipment status.
• Maintains reporting on computer-aided dispatching systems; performs data entry on computer to enter service calls ensuring that entries are concise and accurate.
• Updates files, and maintains accurate, detailed records, logs, and other information.
• Maintains constant and diligent monitoring of the radio system; monitors computers to track unit status; ensures rapid response of police and emergencies to fire or emergency calls.
• Communicates via telephone or radio with other agencies, such as utility companies, alarm services, ambulances, town and state highway departments, animal control officers, towing agencies, hospitals, water departments, etc.
• Operates NCIC/CJIS systems to obtain or input information on persons, property, and vehicles in a nationwide law enforcement network for officers and administrators.
• May be required to train new employees assigned to dispatch duties. Ascertains that all radio equipment is properly functioning and reports any breakdown or defects immediately to the officer in charge, records administrative events regarding equipment failures, personnel absences, and other events.
• Maintains all certifications, licenses, and professional associations in order to keep abreast of current dispatching procedures. Performs similar or related work as required, or as situation dictates.

• Candidates for this position should have at least a High School Diploma
• Be 18 years of age at the time of employment
• Possess a valid driver’s license.
• Prior experience as a Public Safety Telecommunicator is preferred but not required.

Knowledge:
Thorough knowledge of principles and practices of recreational program design and implementation. Working knowledge of computer applications for database management and report generation. Knowledge of standard office operations and procedures. Working knowledge of Therapeutic Recreation processes in a community setting . Working knowledge of commonly used budgeting and accounting procedures and practices.

Ability:
Ability to work well with other town departments. Ability to communicate effectively in writing and orally. Ability to operate standard office equipment. Ability to work under occasional stress generated by deadlines. Ability to supervise, assign, and evaluate the work of employees. Ability to plan and prioritize work and perform multiple tasks within a timely manner. Ability to foster positive relationships and promote a positive work…