Hotel Front Desk Agent

Overview

Hampton Inn by Hilton-Boston/Bedford/Burlington, 25 Middlesex Turnpike, Billerica, MA 01821. We are currently looking for a Full-Time Front Desk Agent to join our Team. Agents must be available to work mornings, evenings, weekends and holidays. Prior Hilton experience is preferred. The Front Desk Agent is the face of the hotel and provides superior service to all guests.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Our Hampton Inn by Hilton is located right off US-3, 15 minutes from Hanscom Air Force Base, about a 35-minute drive to Downtown Boston or Historic Salem, MA. We feature 129 guest rooms. Daily seasonal breakfast is served to all our guests. The Hampton Inn is part of Buffalo Lodging Associates, a hotel management company.

• Greeting guests and completing the check-in/check-out procedure through the property management system, while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing information regarding hotel services and amenities to create an accommodating environment; responding to guest requests in a timely manner.
• Taking reservations from incoming callers, providing service excellence and entering all information into the hotel management system; updating and cancelling reservations as requested by the guest.

Buffalo Lodging Associates, a hotel management company based in Canton, MA, has emphasized true hospitality since 1996. With a portfolio of 50 hotels, we partner with brands including Marriott International, Hilton Worldwide, Inter Continental Hotels Group, and Choice Hotel International. Buffalo Lodging Associates is a community of associates driven to provide a best-in-class hospitality experience and operational excellence.

The ideal candidate embodies Buffalo Lodging’s culture and core values:
Excellence, Passion, Integrity, Inclusive. Requirements for success in this role include:

• Customer service experience, in a hotel setting, preferred.
• Hilton experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, property management system, Word, and Excel is strongly preferred.
• Must have a valid driver’s license and acceptable driving history, subject to company approval.

$19/hr.

• Paid Weekly (Every Friday!)
• Competitive 401(k) Retirement Savings Plan with generous employer match
• Paid Vacation and Sick Time
• Paid Holidays
• Tution Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

• Education
• Experience
• Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.