Hotel Guest Service Representative

Hampton Inn by Hilton-Boston/Bedford/Burlington, 25 Middlesex Turnpike, Billerica, MA 01821

We are currently looking for a Full‑Time Front Desk Agent to join our team! Agents must be available to work mornings, evenings, weekends and holidays. Prior Hilton experience is preferred.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

Our Hampton Inn by Hilton is located right off US‑3, 15 minutes from Hanscom Air Force Base and a 35‑minute drive to Downtown Boston or Historic Salem, MA. We feature 129 beautiful guest rooms, and guests can enjoy nature at Great Brook State Park, 15 minutes away. Burlington Mall is only three miles away. Daily seasonal breakfast is served to all our guests.

The Hampton Inn is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

• Greeting guests and completing the check‑in/check‑out procedure through the Property Management System while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding hotel services and amenities to create an accommodating environment for all; responding to all guest requests in a timely manner.
• Taking reservations from incoming callers, inputting all information into the hotel management system, and updating or canceling reservations as requested by the guest.

Buffalo Lodging Associates, a hotel‑management company based out of Canton, MA, has placed a strong emphasis on true hospitality since its founding in 1996. With an extensive portfolio of 50 hotels, we partner with respected hotel brands such as Marriott International, Hilton Worldwide, Inter Continental Hotels Group, and Choice Hotels International. We are a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

• Customer service experience, preferably in a hotel setting.
• Hilton experience is a plus.
• High school diploma or equivalent is preferred.
• Computer knowledge including intranet, Property Management System, Word, and Excel is strongly preferred.
• Valid driver’s license and acceptable driving history subject to company approval.

• Paid weekly (every Friday)
• $19/hr
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with generous employer match
• Paid vacation and sick time
• Paid holidays
• Tuition reimbursement
• Flexible Spending Account
• Company‑paid life insurance
• Company‑paid short‑term disability insurance
• Long‑term disability insurance
• Employee assistance program
• Hotel discounts for you, your friends, and family
• Wellness programs
• Monthly employee appreciation activities & events
• Learning and development opportunities
• Employee referral program