Docuware Specialist​/IT Technician

Supports and maintains the Docu Ware platform while providing day-to-day IT support for users, devices, and basic systems.

• Administer Docu Ware (users, permissions, basic workflows, configurations)
• Manage document capture, indexing, and filing processes
• Troubleshoot Docu Ware and end-user issues
• Provide IT support (user accounts, laptops, printers, basic networking)
• Assist with system updates, patches, and basic integrations
• Maintain documentation and assist with process improvements
• Learn functions of the JOH Helpdesk reporting systems
• Provide level 1 software and hardware support for all JOH users and clients

• 1–3 years of experience with Docu Ware or similar systems
• Basic understanding of workflow automation and document management
• Experience with Windows, Microsoft 365, and general IT support
• Strong troubleshooting and communication skills

• Docu Ware certifications or training
• Help desk or IT support experience Skills / Knowledge / Abilities required
  • Oral and written communication skills
  • Customer service oriented
  • Problem analysis
  • Problem-solving
  • Planning and organizing
  • Stress tolerance

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee frequently is required to reach with hands and arms, stand, walk, bend, kneel, climb or balance. The employee may be required to lift and/or move up to 40-60 pounds. Specific vision abilities required by this job include close vision.