Desktop Support Technician
Job in
Billerica, Middlesex County, Massachusetts, 01821, USA
Listed on 2026-06-17
Listing for:
Excelitas Technologies Corp.
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
We are presently seeking a Desktop Support Technician for our Billerica site.
Main responsibilities- Provide advanced onsite and desk-side IT support for end users as needed when escalated from the service desk;
- Support and maintain Windows PCs, laptops, and mobile devices in an enterprise environment;
- Perform device provisioning, replacements, troubleshooting, and lifecycle management;
- Support Microsoft Intune operations including device enrollment, compliance monitoring, configuration profiles, and application deployments;
- Troubleshoot endpoint related issues and partner with senior IT staff on complex incidents;
- Assist with endpoint security, patching, and standard configuration activities;
- Document technical procedures, asset changes, and issue resolutions in accordance with IT standards.
- Demonstrate hands on experience supporting Windows endpoints in a business environment;
- Show working knowledge of Microsoft Intune or endpoint management platforms;
- Exhibit experience supporting users onsite with minimal supervision;
- Possess a solid understanding of Microsoft 365 applications and Azure AD concepts;
- Communicate effectively with end users and IT team members;
- Be willing to travel as required;
- Be able to lift and move IT equipment as part of onsite support duties.
The salary range for this position is $25.00 to $45.00.
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Gender Identity/Sexual Orientation
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