Desktop Support Technician

We are presently seeking a Desktop Support Technician for our Billerica site.

• Provide advanced onsite and desk-side IT support for end users as needed when escalated from the service desk;
• Support and maintain Windows PCs, laptops, and mobile devices in an enterprise environment;
• Perform device provisioning, replacements, troubleshooting, and lifecycle management;
• Support Microsoft Intune operations including device enrollment, compliance monitoring, configuration profiles, and application deployments;
• Troubleshoot endpoint related issues and partner with senior IT staff on complex incidents;
• Assist with endpoint security, patching, and standard configuration activities;
• Document technical procedures, asset changes, and issue resolutions in accordance with IT standards.

• Demonstrate hands on experience supporting Windows endpoints in a business environment;
• Show working knowledge of Microsoft Intune or endpoint management platforms;
• Exhibit experience supporting users onsite with minimal supervision;
• Possess a solid understanding of Microsoft 365 applications and Azure AD concepts;
• Communicate effectively with end users and IT team members;
• Be willing to travel as required;
• Be able to lift and move IT equipment as part of onsite support duties.

The salary range for this position is $25.00 to $45.00.

Equal Opportunity/Affirmative Action Employer

Minorities/Females/Disability/Gender Identity/Sexual Orientation