Field Application Scientist; FAS

Pion is a scientifically driven instrumentation company with a long‑standing legacy in pharmaceutical and biotech innovation. Trusted by leading organizations worldwide, Pion has been supporting drug development teams for decades through differentiated analytical technologies and deep scientific expertise. While the company has been established for many years, Pion is currently in an exciting phase of transformation. Ongoing product enhancements, portfolio investments and increased operational focus are positioning the company for its next stage of high growth.

These advancements are expanding Pion’s relevance across modern drug development workflows and creating new opportunities with both existing and emerging customers.

This is a particularly exciting time to join Pion. The ideal candidate thrives in an environment where individual contributions are visible and directly impact the company’s strategic growth objectives. Operational excellence, scientific rigor and disciplined execution are essential to success.

The Field Application Scientist (FAS) plays a critical role in Pion’s commercial and customer success strategy. This position serves as a technical authority and trusted partner to customers, supporting both pre‑sales and post‑sales activities through training, demonstrations, application support and analytical services. The FAS works closely with Sales, Service, Product and Operations teams to ensure successful customer adoption, effective use of Pion technologies and delivery of meaningful scientific value.

This role requires strong technical competence, excellent communication skills and the ability to operate independently in a fast‑paced, customer‑facing environment with a high degree of accountability.

Customer Training, Demonstrations & Scientific Engagement

• Conduct onsite and remote instrument and application training sessions for customers
• Deliver product demonstrations and present Pion technologies at customer sites, seminars and conferences
• Support customers with experimental design, method optimization and application best practices
• Act as a scientific ambassador for Pion, building credibility and trust with technical stakeholders
• Partner with Sales by providing technical expertise throughout the sales cycle
• Support opportunity qualification, demos and technical discussions to enable successful deal execution
• Provide post‑sales support including troubleshooting, issue resolution, and user guidance

Analytical Services & Laboratory Support

• Execute analytical service projects, including experimental work on customer samples
• Support assay development, experimental execution and data interpretation
• Participate in maintaining Pion’s analytical laboratories and equipment

Operational Excellence & Rigor

• Operate with discipline in planning, documentation and follow‑through
• Balance multiple priorities while meeting customer and internal deadlines
• Provide clear feedback to Product, Sales and Leadership teams based on customer experience
• Contribute to continuous improvement of application processes, training materials, and workflows

Safety & Compliance

• Contribute to the safe operation of Pion Analytical laboratories
• Follow established safety protocols and quality standards at all times
• Ability to thrive in a fast‑paced, growth‑oriented environment
• Strong organizational skills and ability to manage multiple priorities
• Excellent written, verbal and presentation skills
• High level of customer service orientation
• Ability to work independently with strong time‑management skills
• Strong problem‑solving and critical thinking abilities
• Hands‑on laboratory skills and scientific curiosity
• Comfort operating in a role where performance directly impacts company growth
• Requires up to 50% domestic and international travel
• Travel may include customer training, instrument demonstrations, service support and attendance at conferences or training events
• Ability to travel up to 50%
• Valid driver’s license and passport
• Ability to lift up to 25 lbs

• Bachelor’s degree in a life science discipline (Pharmaceutical Sciences, Chemistry, Biochemistry or related field)
• 2–5 years of…