Assistant Store Manager - Billerica, MA

Work Location

Billerica, Massachusetts, United States of America

40 hours per week

$29.75 - $44.50 USD per hour

Personal & Commercial Banking

The Assistant Store Manager is an experienced leader who manages the day‑to‑day service, sales, and operational objectives in a store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales, and advice, and differentiating with a personalized, connected experience. This role can lead the store with minimal direction and has the knowledge and experience to make decisions for day‑to‑day work on the teller line or platform.

• Leads a team of advice and service colleagues in achieving individual and store objectives that result in legendary customer and colleague experiences.
• Provides day‑to‑day team leadership and work direction to ensure effective and efficient delivery of personalized/complex service and advice activities while maintaining compliance.
• Leads the team in overseeing the most complex or diverse sales advice activities that involve complete multiple‑step processes across numerous systems.
• Possesses comprehensive knowledge of financial concepts, a broad range of products, and services to deliver end‑to‑end advice.
• Drives advice activities by coaching, observing, and ensuring proactive product recommendations.
• Effectively handles critical high‑risk issues and determines appropriate resolution actions.
• Develops the team to deliver exceptional service and exceed customer expectations.
• Manages advisory team on advice‑giving strategies and product/acumen.
• Establishes work direction and role ownership to achieve daily, quarterly, and annual objectives.
• Provides real‑time insights and tools for financial management.
• Contributes to business growth by identifying advice opportunities and referrals.
• Participates in community events and promotes the TD brand.
• Manages lead generation and appointment scheduling activities.

• Undergraduate degree or equivalent experience.
• 2+ years of experience working with customers and/or sales.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Proficiency with expense management.
• Notary License preferred.
• Must maintain an active NMLS registration upon hire to engage in loan product conversations.

• Create an environment where team interacts with customers warmly and engagedly.
• Proactively attract, acquire, and retain customers, advice opportunities, and referrals.
• Establish strong partnerships among colleagues handling day‑to‑day transactions.
• Support customers through challenging times and life events, aligning them with best products.
• Ensure optimal colleague scheduling to meet customer demand and compliance.
• Act as escalation point for customer problem resolution.
• Create personalized experiences by understanding each customer’s needs.
• Support the bank’s customer service strategy.
• Consider impact of decisions on TD, customers, and stakeholders.
• Provide highest level of service to internal partners, vendors, and customers.
• Maintain professional and inviting store environment, ensuring compliance with regulations.

• Lead and drive operational compliance of all store operations including teller and platform.
• Oversee daily processes, transactions, and quality of work.
• Ensure efficient store operations by adhering to bank policies and passing audits.
• Perform daily store activities such as account maintenance, wire transfers, and cash management.
• Develop and lead store operational excellence plan.
• Manage vault and drawer audits.
• Identify and mitigate risk; audit for compliance and operational soundness.
• Apply operating policies and procedures.
• Support timely and accurate completion of business processes.
• Escalate non‑standard or high‑risk…