Program Manager

Overview

Rapiscan Systems, an OSI Systems, Inc. company empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and secuirty professionals in combatting terrorism, smuggling, and trade fraud.

• Serves as primary customer point of contact for execution of assigned customer contract(s) and related projects. Performs as direct interface for customer personnel relative to execution of new and existing contracts/orders and management of any customer issues.
• Drives day to day team activities to meet program milestones/deliverables and track progress.
• Ensure program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports and monthly Program Management Reviews.
• Execute internal and external programs in accordance with business and corporate objectives and customer statement of work.
• Direct and manage program development from beginning to end, overseeing quality control throughout program lifecycle.
• Estimate the resources and participants needed to achieve project goals, and where required, negotiate with other department managers for the acquisition of required personnel.
• Develop project work breakdown structures (WBS), delivery team structure, project plans, scheduling, cost structures, with clearly defined and communicated projects goals and key success factors.
• Ensure that a Project file is created and maintained to establish and record key information and events relating to individual projects.
• Provide leadership to a geographically dispersed, matrixed program support team to review/assess contract requirements, ensure complete contract compliance and on-time completion of all deliverables, and to define and coordinate program solutions as required.
• Monitor and control progress of the project through various stages, from Sales to Engineering, into Manufacturing and through to Installation and Commissioning via effective work package management.
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans.
• Identify and manage project dependencies and critical path.
• Implement and manage Project Management, Risk & Opportunity, Lessons Learned and Earned Value Management System processes and repositories in compliance with global company standards Manage project risks and issues, escalating to management and customer wherever necessary.
• Exercise judgment, leadership and authority while planning, directing, coordinating and executing complex project/programs.
• Track and report project performance (milestones & budget adherence)
• Provide internal business performance tracking and reporting/forecasting for each assigned program including delivery status, contract issues, revenue, margin and cash flow position, risks and opportunities, key actions/escalations to ensure business performance success.
• Liaise with program stakeholders and to adjust communication style and technique depending on audience.
• Work closely with sales personnel, proposal team, and other organizations to identify and pursue new and/or follow-on business opportunities.
• Build, develop, and grow business relationships vital to the success of the program.
• Conduct program postmortems and formulate recommendations for continued improvement.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Bachelor’s Degree, preferably in Business Administration, Accounting, or a technical field highly desired.
• Program Management Professional (PMP) Certification required.
• A minimum of seven (7) years of related government program management experience in leading customer programs/projects on high technology equipment and/or service contracts.
• Must be capable of obtaining a security clearance.
• Experience with TSA, Non-TSA DHS programs or DOD programs is a plus.
• Knowledge of or experience with airport security, baggage handling systems and x-ray baggage scanners is a plus.
• Experience in building, managing, and leading cross functional matrixed teams in a fast paced and challenging business environment.
• Must be able to prioritize multiple tasks with competing priorities.
• Strong customer relationship skills and customer focus required, including ability to maintain high customer…