Senior Director Process Excellence - Global Business Services

Senior Director of Process Excellence

Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA. The Senior Director will lead the Process Excellence organization within Cabot’s Global Business Services (GBS) function, developing and executing Cabot’s end‑to‑end process strategy to drive GBS service efficiency across Record to Report, Order to Cash, Source to Pay and Plan to Deliver.

• Define and own the GBS Process Excellence strategy, roadmap and operating model; align with enterprise strategy and service management framework and leverage leading digital technologies such as AI.
• Establish global process design standards, policies and governance.
• Assess organization structure and evolve the team format as organizational needs change.

• Drive the Process Excellence team to deliver efficiencies within their processes.
• Manage a portfolio of change initiatives to balance resources and maximize benefits, prioritizing high‑impact projects tied to business outcomes (cost, quality, cycle time, experience).
• Implement Lean Six Sigma methodologies.
• Own the global process taxonomy, maturity model, benchmarking and continuous improvement pipeline.

• Partner with Digital to deploy process mining, task mining and workflow orchestration at scale.
• Identify high‑impact use cases for AI, generative AI and intelligent automation to enhance productivity, experience and data‑driven insights.
• Collaborate with digital and legal teams to ensure responsible AI governance, model training and value realization.

• Define and manage GBS performance metrics, dashboards, and regular reviews with business stakeholders.
• Drive root cause analysis and corrective actions when issues arise focusing on quality, timeliness and customer experience.

• Partner with Internal Audit, Finance, Legal, HR and other functions to embed controls, data integrity and policy adherence into process design and daily operations.
• Ensure processes are adjusted to accomplish regulatory changes.

• Build a high‑performing team to attract, develop and retain top talent.
• Scale capability through training and certification programs (Yellow/Green/Black Belt, design thinking).
• Role‑model a culture of customer‑centricity, agility and accountability and help embed a culture of innovation, agility and accountability across GBS and Cabot.
• Manage, mentor and coach Global Process Owners to drive an excellence mindset and assure processes are fit for purpose and well executed.

• Act as a strategic partner to global and regional leaders; translate business needs into process solutions.
• Lead change management and communications for process and digital transformation initiatives; secure executive sponsorship and adoption.

• Cost‑to‑serve reduction: 10–20% over 12–24 months via standardization and automation.
• Cycle time and productivity: percent reduction in end‑to‑end cycle times; productivity uplift per FTE.
• Quality and compliance: defect rate reduction; audit findings closed; control maturity scores.
• Experience:
  
  CSAT and NPS improvements; reduction in escalations and rework.
• Adoption and standardization: percent of processes on global standards; single‑ticket‑processing rates; automation coverage.
• Benefits realization: delivery versus business case; tracked in a formal benefits ledger.

• Strategic thinking and framework ownership – designs scalable models and governance.
• Process excellence mastery – Lean Six Sigma, end‑to‑end optimization, statistical rigor.
• Digital fluency – ERP integration, automation, process/task mining, analytics.
• Financial acumen – business cases, ROI, P&L impact, benefit tracking and realization.
• Change leadership – orchestrates adoption and behavioral change at scale.
• Stakeholder and executive communication – clear, persuasive, partnership‑oriented and outcome‑driven.
• Risk and compliance – controls embedded by…