AHHS General Manager

Compensation Details

$130000 - $175000 per year

About Boston Unique Indoor Comfort:
Helpful meets helpful. Unique Indoor Comfort is now Ace Hardware Home Services! It's still the same great Unique team that you know and trust-so what's changed? Just our name. Now bringing helpful heating and cooling services to your home. Supporting over 5800 neighborhood stores across the country, Ace Hardware is a company dedicated to helpful service in local communities. Much like Unique Indoor Comfort, Ace Hardware is dedicated to delivering an amazing experience to every customer, every time.

Ace Hardware stores are locally owned and operated, with the goal to be helpful in the aisle and now in the home. We are excited to grow Unique Indoor Comfort together with Ace to continue to support the local community for years to come. Unique Indoor Comfort is a family owned and operated business with over 30 years in the HVAC industry.

We've built a reputation for superior quality, through years of putting the customer first and getting the job done right the first time. As local residents, our family and expertly trained team of technicians think of our customers as neighbors; our goal is to maintain our reputation as a quality organization, continuing to offer superior heating and cooling services in the Boston area and ensuring that you can be proud of our work and products for years to come.

To learn more, visit:  We’re hiring! We're looking for employees that believe in working with integrity, making a difference, showing up with a positive attitude & are committed to providing positive experiences for our customers and teams. Whether you're an apprentice just starting out, a journeyman or a general manager, we believe our size & growth ambitions will provide you with unique opportunities for advancement.

We offer competitive pay & benefits including medical, dental & vision plans, 401(k), incentive opportunities & paid time off. We want you to succeed and advance – it's all about continuous improvement & empowering our employees to reach their full potential.

• Business Operations Oversight:
  Oversees and manages the organization’s operations to ensure quality, efficiency, and continuous achievement of overall business objectives (40%).
• Cultural Leadership:
  Acts as the organization’s cultural champion and visionary ensuring a highly skilled, satisfied and engaged workforce is consistently achieved (20%).
• Financial and Risk Oversight:
  Oversees the financial performance of the organizations to ensure profitability goals are achieved and company-wide risk is managed and mitigated (15%).
• Brand Ambassador:
  Acts as the face of the organization in the marketplace and throughout the platform to ensure alignment of company goals and maintenance of excellent communication channels (5%).
• Note:
  
  Ten percent of time is reserved for ancillary responsibilities and activities unrelated to the performance objectives.

Interpersonal Responsibilities Oversee the Organization’s Management Team and holds them accountable to the KPI’s outlined in the AOP. Meets to discuss performance, goal progress, improvement opportunities, training needs, and any barriers. Supports each Manager with team leadership, encourages interdepartmental communication, and assists in troubleshooting issues. Serves as a representative and advocate of the operating company. Acts as a conduit to communicate information between the operating company and the platform.

Keeps Leadership informed of operational performance, goal progress, successes, and major issues. Seeks support as needed in processing large concerns and developing action plans.

Oversees organizational operations ensuring all work is completed in accordance with brand standards that results in high customer satisfaction. Implements operational controls and monitors KPI’s to maintain progress towards goals. Troubleshoots and initiates corrective actions to remediate performance and escalated customer service issues. Facilitates frequent communication between operational departments to ensure…