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VP Service and Quality
Job in
Billerica, Middlesex County, Massachusetts, 01821, USA
Listed on 2026-06-15
Listing for:
FLIR Systems, Inc.
Full Time
position Listed on 2026-06-15
Job specializations:
-
Manufacturing / Production
Operations Manager, Systems Engineer
Job Description & How to Apply Below
US - Billerica, MAtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
34125
** Be visionary
** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
** Job Description
**** About Teledyne FLIR Defense
** Join Teledyne FLIR Defense, where we're dedicated to supporting critical missions with an exciting range of cutting-edge technologies. Our products include advanced surveillance sensors, unmanned air and ground vehicles, sensing devices used to detect chemicals, biological agents, radiation and explosives, and a host of other solutions that help warfighters, first responders, and search-and-rescue teams do their jobs better. We're looking for passionate innovators eager to shape the future of the Defense and Public Safety industries.
If you’re mission-driven to globally collaborate on solutions that can change the battlefield and save lives, we invite you to explore our current opportunities.
** VP of Quality and Service, Surveillance
***
* Job Summary:
** The VP of Quality and Service will be directly responsible for more than $100M in direct revenue and responsible for manufacturing a critical component necessary for an additional $100M in revenue. This leader will be responsible for leadership of a team of more than 180 people, revenue attainment and growth, and the quality and reliability improvement of new and current product offerings.
They will coordinate extensively with internal Finance, Sales, Operations, Procurement, Programs, and other groups as well as with large government and OEM customers throughout the world.
** Primary
Duties & Responsibilities:
*** Ensuring a safe workplace, including improving safety procedures and culture
* Ensuring successful certification audits to ISO
9001 and AS9100 standards worldwide
* Management of a staff consisting of: + 3 large site Quality managers along with support of 4 additional smaller site Quality leaders + 6 site Service center managers responsible for dedicated Service teams + A Director of worldwide field service, training and technical publications + A remote service center manager responsible for 40 partner service centers + A Director of ERP/PLM systems and teams
* Responsibility for all aspects of budgeting including head count, sales projections, inventory, rework, capital equipment and spending as well as forecasting future performance
* The improvement and coordination of QMS systems across the division
* Driving continuous improvement efforts using Lean principles and root cause analysis.
* The improvement of the New Product Introduction Process (NPI), particularly design and testing for reliability and environmental qualifications
* Tracking, analysis, response and reporting critical information throughout the organization including reliability, failure modes, customer satisfaction and detailed financial metrics.
* Leading the team to develop new business models and sources of revenue.
* RFP/RFQ proposal evaluation, development, and proposal response including but not limited to Quality and Reliability Plans, Integrated Logistics Support Plans (S&ILSPs), Contractor Logistic Support (CLS), Performance Based Logistics (PBL) plans.
* Consistent and cost-effective high-volume production and integration of Dewars and rotary compressors for IR detectors.
* Approximately 8-10 trips worldwide per year to visit locations, major customers and trade shows.
* Continuing to grow and mature third parts service centers and partners worldwide
** Experience Preference:
*** Technical background highly desirable including management of technical and multi-site teams
* Experience with…
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