Manager, Quality

Overview

Rapiscan, an OSI Systems Company is seeking a Quality Manager, based out of Billerica, MA.

Rapiscan Systems, an OSI Systems, Inc. company, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, seaports and terminals, government and military installations, and nuclear facilities.

Lead the Quality functions and manage the Quality teams in Billerica and Andover Massachusetts, including:

• Incoming, In-Process, and Final Inspection
• Control of Non‑Conforming Material Processes
• Support of the creation, clarity, and alignment of procedures and work instructions
• Support and lead root cause investigations and quality improvement projects
• Ensure the manufacturing sites adhere to Quality and Operations Standard Operating Processes as defined in the business’s QMS
• Collection and presentation of Quality metrics

Reporting to the Director of Quality Systems, the Quality Manager will play a pivotal role in identifying, aligning, and standardizing best practices across Rapiscan Systems global manufacturing sites.

• Supervise and train the Incoming and Final Product Inspectors to meet functional deliverables and responsibilities
• Manage and train the Quality Engineers with regard to MRB, CAPA, audit, and metric collection processes
• Ensure Document and Record Control
• Ensure Control of Non‑Conforming Material
• Manage WIP MRB including reduction of MRB and non‑conforming material inventory
• Facilitate problem solving, root cause analysis, and other continuous improvement initiatives on product quality issues
• Lead the creation, collection, and presentation of Quality data
• Lead internal and external audits

The following critical success factors represent those most critical in year one to ensure success:

• Build collaborative relationships and partner with the other departments to successfully run the facilities
• Establish strong, trust‑based working relationships with external auditors, customers, and governing bodies
• Influence leadership through strong written and verbal communication and presentation skills
• Able to work on multiple projects and prioritize accordingly
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company’s values, Code of Ethics and Conduct, and applicable compliance policies.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Bachelor’s degree in engineering, business, or another relevant area required. Master’s degree preferred.
• 8+ years of progressive experience in Quality and/or Operations functions in complex manufacturing industries with significant regulatory exposure.
• 3+ years of professional experience in a managerial role preferred.
• Experience with complex mechanical‑electrical assemblies. Experience with Security Detection equipment desirable.
• In-depth knowledge of ISO
  9001 and knowledge of ISO
  14001 is desirable.
• ISO
  9001 auditor experience, with Lead Auditor experience preferred.
• Proven experience in leading and driving continuous improvement initiatives, using quality tools and techniques such as Six Sigma, 8D, root cause analysis, etc.
• AS9145 APQP/PAPP, Six Sigma or Lean certification is desirable.
• Strong analytical and problem‑solving skills.
• Demonstrated ability to collaborate with cross‑functional teams and communicate technical information to non‑technical stakeholders.

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