Key Account Manager – Boston

The Key Account Manager (KAM) is responsible for managing and expanding Pion’s most strategic customer relationships within the Boston market. This role is central to the company’s growth strategy and carries meaningful ownership over revenue performance, account expansion and long-term customer value.

The KAM operates with a high degree of autonomy and accountability, working in a performance-driven environment where accurate forecasting, structured account planning, and disciplined execution are essential. This is not a transactional sales role - it requires strategic thinking, scientific credibility and operational rigor.

• Own and execute comprehensive account plans aligned to company growth targets
• Build deep, multi-level relationships across R&D, Analytical, CMC and Procurement
• Understand customer workflows, strategic priorities, and long-term pipelines
• Position Pion as a long-term partner through value-based, consultative engagement
• Identify expansion opportunities tied to new applications, enhanced products and evolving customer needs
• Deliver against defined revenue and growth objectives for assigned territory
• Manage complex sales cycles involving capital equipment, consumables and services
• Maintain disciplined pipeline management, opportunity qualification and forecasting
• Ensure CRM accuracy and timely updates to support operational planning and
• Set and manage customer expectations around manufacturing schedules, lead times and delivery constraints

• Operate with a high level of structure, accountability and follow-through
• Partner closely with Operations, Manufacturing, Applications, and Service to drive
• Proactively identify risks and constraints, escalating appropriately and early
• Contribute to continuous improvement of sales processes, tools, and cadence

• Serve as the primary commercial owner for assigned territory accounts
• Coordinate internal resources to ensure successful installations, adoption and
• Act as the voice of the customer, providing actionable feedback to Product and Leadership teams
• Navigate escalations and competitive pressures with professionalism and clarity

• Maintain strong awareness of regional market dynamics, competitors and emerging technologies
• Represent Pion customer meetings, scientific forums and industry events
• Identify high-growth opportunities within pharma, biotech, CDMOs and academic institutions in the Boston ecosystem

• Advanced degree in Chemistry, Pharmaceutical Sciences, Engineering or a related scientific discipline preferred
• 5+ years of experience in life sciences sales
• Demonstrated success managing complex, high-value strategic accounts
• Strong understanding of drug development workflows
• Ability to operate effectively in a performance-driven, growth-oriented environment
• Strong organizational skills with a track record of operational discipline and execution
• Willingness to travel regionally and occasionally nationally

• Experience selling analytical instrumentation or pharmaceutical enabling technologies
• Familiarity with capital equipment sales cycles
• MBA or advanced scientific degree
• Experience working cross-functionally within a global organization

• Measurable contribution to Pion’s strategic growth targets
• Strong penetration and expansion within assigned key accounts
• Accurate forecasting and disciplined account management
• High customer trust and long‑term partnership development
• Consistent demonstration of operational excellence and accountability

• Be part of a respected scientific company entering an exciting new growth phase
• Work with enhanced technologies that are expanding Pion’s impact in drug development
• Operate in a role where individual performance directly influences company success
• Collaborate with a knowledgeable, committed team focused on execution and results
• Competitive compensation, incentive plan and benefits