Inside Sales Representative

Inside Sales Representative Job Description

The Inside Sales Representative is an integral member of the sales and customer service team, providing frontline support to both new and existing customers. This role combines customer service and inside sales responsibilities and requires a comprehensive understanding of products, pricing, order entry processes, and industry standards. The representative must be capable of professionally assisting a wide range of customers, including Construction, Special Event, Seasonal, and Long-Term clients, while collaborating effectively with diverse team members.

The position operates in a fast-paced environment where adaptability, attention to detail, and a strong commitment to excellence are essential for success.

• Employment Status:
  Salary, Exempt
• Reports To:
  
  Sales Manager
• Location:
  
  Billerica, MA (in-office)
• Schedule:
  
  Monday–Friday | Full-Time

The Throne Depot is a family-owned portable restroom company serving Southern New England since 2005. With locations in Billerica and Rehoboth, MA, we've built a reputation for reliable, responsive service backed by our signature SOCO Service Guarantee - the competitive difference that sets us apart. We serve contractors, event coordinators, municipalities, and residential customers across Massachusetts, Rhode Island, Southern Maine, New Hampshire, and Eastern Connecticut.

We're looking for a motivated, people-first Inside Sales Representative to join our growing team at our Billerica headquarters. This is a dual-role position covering both inbound lead follow-up. If you love talking to people, closing deals, and being part of a team that actually delivers on its promises, we want to hear from you.

• Respond promptly to inbound inquiries from contractors, event coordinators, municipalities, and residential customers; handle calls professionally and route to appropriate departments when necessary.
• Qualify leads, build quotes, and close sales for portable restroom rental, service agreements, and related products; prepare spreadsheet-based proposals and cost estimates.
• Manage and grow an assigned account base through regular outreach, check-ins, and renewal conversations.
• Deliver total customer care - maintain a professional, positive attitude and ensure high levels of customer satisfaction by educating customers on operational standards.
• Provide product recommendations and pricing guidance across all offerings, including toilets, trailers, sinks, special event services, construction, seasonal, and long-term rentals.
• Demonstrate full knowledge of the customer service lifecycle, including order entry, documentation, complaint resolution, inventory availability, service issues, and accounts receivable inquiries.
• Accurately enter customer and order information into Salesforce CRM and Service Core dispatching and order management systems.
• Utilize construction bidding software to identify and bid on relevant projects.
• Coordinate with operations and dispatch to ensure seamless delivery of the SOCO Service Guarantee.
• Track activity metrics and contribute to weekly sales reporting.
• Generate new sales leads and identify potential business opportunities.
• Represent The Throne Depot brand with professionalism, positivity, and a commitment to customer satisfaction.
• Perform additional duties as assigned.

• Strong product knowledge and adherence to value-based pricing
• Efficient time management and productivity
• Timely execution of all sales-related activities
• Independent work ethic and professionalism
• Strong decision-making and organizational skills
• Proactive approach and attention to detail
• Ability to manage stressful situations
• Excellent verbal and written communication skills
  
  Rapid learning capability and information retention
• Persistence and resilience when facing challenges
• Ability to work effectively in a team environment
• Proficiency in Microsoft Office and Outlook
• Flexibility to work overtime, weekends, and holidays as needed

• 1–2 years of sales experience - inside sales, account management, or customer-facing roles preferred
• Comfortable with…