Sales Support Representative

Overview

Rapiscan, an OSI Systems Company is seeking a Sales Support Representative, based out of Billerica, MA.

Rapiscan empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

The Sales Support Representative will provide internal support to sales including issuance of quotations and proposals.

Primary role is to function as the internal support person for Field Sales:

• Central point of contact for designated Regional Field Sales, Sales Rep Organizations, and the customer.
• Provide accurate and timely responses to all Customer inquiries through issuance of quotations, proposals, correspondence, etc.
• Support all regional quote activity for all system applications (does not include Field Service opportunities such as spares, service agreements, standard upgrades, etc.)
• Manage entire quotation/proposal process inclusive of development and obtaining applicable approvals
• Host customer and distributor visits including development of agenda, product demonstrations and all related activities
• Primary support / interface between internal organizations and Sales
• Ensure accurate and timely updating of forecast data in CRM working closely with Regional Sales Team.
• Territories to be covered will be APAC, Europe, and U.S. Government CRAD (territories may change depending on demands of the business)
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.

Additional Responsibilities

• Support AS9100 Auditing through a thorough understanding of all AS9100 related and Departemental procedures
• Provide CRM support through updating of all forecast data in conjunction with Field Sales Provide post-order support by ensuring accuracy of matching between PO and quotation
• Enable accurate product manufacturability through completion of any necessary process steps required of Sales in the transition from Quote/PO to Sales Order
• Attend weekly System Allocation meetings providing feedback to Sales as applicable when delivery issues arise
• Maintain customer contact information within CRM system
• Develop and manage initiatives for process improvement
• Understand status of performance to metrics and provide feedback on improvements in performance to standards and methods for improving efficiency
• Continuous learning in commercial and technical understanding of products

• Bachelor’s Degree (or equivalent combination of education and experience)
• Foreign Language proficiency a plus
• Experience in Oracle Quoting and Order Management a plus
• Experience with ERP System Quoting (Order Entry a plus)
• Strong understanding of MS Office tools and applications
• 2-5 years of practical Sales & Marketing experience
• Fast-paced office environment; requires significant use of telephone and computer. OR Use of computer: >50%
• Must be able to complete job responsibilities working with different time zone needs such as attending late night/early morning meetings by phone…