Service Technician

The Service Technician Support, Level 2 is an intermediate / journey level maintenance technician. This position performs a broad range of complex repairs with minimal supervision. Primary focus is on core maintenance, troubleshooting, and intermediate repairs.

• Diagnosing and repairing HVAC units, household appliances (fridges, stoves, dishwashers), and electrical systems
• Performing a range of plumbing repairs, such as repairing faucets, toilets, and drains
• Handling "make-ready" duties and inspecting vacant units for rent-readiness
• Providing technical direction to Level 1 staff
• Participating in on-call rotations for after-hours emergencies
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Follow company safety procedures and appearance standards

• Previous experience (usually 1–3 years) with intermediate knowledge of plumbing, electrical, and HVAC
• Strong quality and deadline orientation

• EPA certification Type I, II, or Universal
• CPO preferred in some portfolios
• High school diploma; trade school or some college
• Bilingual communication ability where useful for the properties

• Ability to explain technical issues and next steps to residents in simple, clear language
• Interdepartmental communication with leasing teams to update them on apartment turnover and service request status
• Communicate directly with residents during emergency calls and appropriately respond to on-call scenarios independently

• Use of work order software (e.g., Smart Rent) to document service request status, review repair histories, and track inventory
• Proficiency with HVAC diagnostic tools, pressure gauges, and charging equipment
• Understanding and troubleshooting digital, programmable thermostats
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage

• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

• Full insurance benefit suite including medical, dental, vision, critical illness, accident, and short term disability coverage
• Company‑paid life insurance (option to buy additional coverage) and long‑term disability
• Access to mental health & well‑being services
• 401(k) with company match up to 6% of pay, fully vested immediately, with automatic enrollment at 4%
• Paid time off: 5.23 hours per pay period, totaling 17 days per year
• 11 paid holidays per year
• Parental leave eligibility: 4 weeks after 6 months for primary caregivers, 2 weeks for secondary; 12 weeks after 2 years for primary caregivers
• Tuition reimbursement: up to $5,000 per year for approved expenses, subject to repayment if employment ends before 24 months

JOB CODE: 1000907