Experienced Residential HVAC Service Technician

Doug Anderson Plumbing & Heating – North Billerica, MA – Experienced Residential HVAC Service Technician

Join a Team That Values Skilled Service Technicians

Doug Anderson Plumbing & Heating is looking for an experienced Residential HVAC Service Technician who takes pride in quality workmanship, solving problems, and delivering an outstanding customer experience.

We’re a growing residential plumbing, heating, and cooling company serving homeowners throughout the Merrimack Valley. Our technicians are trusted professionals who represent our company every day, and we're committed to giving them the support, equipment, training, and respect they deserve.

If you're looking for year-round work, competitive pay, and a company that invests in your future, we'd love to meet you.

Pay: $32.00 to $38.00 per hour

• Paid bi-weekly
• Performance bonuses
• Overtime opportunities

• Take-home company vehicle (for qualified technicians)
• Company-issued tablet and uniforms
• Health Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Paid Holidays
• 401(k) with up to a 4% company match (eligible after 6 months)
• Employee Referral Bonus Program (up to $700 per referral)
• Ongoing manufacturer and technical training
• Stable, year-round work

As an HVAC Service Technician, you'll diagnose, repair, maintain, and service residential heating and cooling systems while providing homeowners with honest recommendations and exceptional customer service.

• Diagnose residential HVAC system issues accurately and efficiently.
• Repair and maintain furnaces, air conditioners, heat pumps, mini-splits, and related equipment.
• Perform preventative maintenance and seasonal system inspections.
• Troubleshoot electrical, refrigeration, airflow, combustion, and control system issues.
• Explain repair and replacement options clearly to homeowners.
• Prepare estimates, invoices, and complete job documentation using Service Titan.
• Maintain a clean, organized company vehicle.
• Follow all manufacturer specifications, company procedures, and safety standards.
• Participate in the on-call rotation, if eligible.

• Minimum of 3 years of residential HVAC service experience.
• EPA Universal Certification.
• Strong diagnostic and troubleshooting skills.
• Experience servicing furnaces, central air conditioning systems, heat pumps, and mini-splits.
• Valid driver's license with an acceptable driving record.
• Professional communication and customer service skills.
• Ability to work independently while representing the company professionally.
• Comfortable working independently in customers' homes, accurately diagnosing HVAC issues, and participating in an on-call rotation.

• Experience with boilers or hydronic heating systems.
• Previous plumbing or gas fitting experience.
• Experience with Service Titan, Housecall Pro, Field Edge, or similar field service software.
• NATE Certification.
• OSHA 10 or OSHA 30 Certification.

Doug Anderson Plumbing & Heating is a multi-trade residential service company. While this role is focused on HVAC service, technicians who have plumbing experience are encouraged to use those skills, and HVAC technicians looking to broaden their abilities will have opportunities to learn additional trades.

Depending on your experience and career goals, you may have opportunities to gain hands-on experience with:

• Residential plumbing repairs
• Water heaters and tankless water heaters
• Boilers and hydronic heating systems
• Gas piping and gas appliances
• Cross-trade residential diagnostics

We believe well-rounded technicians are more valuable to both our customers and their own careers. If you're motivated to continue learning, we'll support your professional growth through training, mentorship, and real-world experience.

We're a locally owned company built on integrity, professionalism, and quality workmanship. We believe great technicians deserve great leadership, dependable support, and opportunities to build long-term careers.

Our team enjoys:

• A supportive, team-oriented work environment.
• Year-round work and job stability.
• Ongoing technical and manufacturer training.
• Opportunities for advancement.
• Employee appreciation events, including BBQs, Topgolf outings, and other team activities.
• Sporting event tickets and other employee perks when available through our industry partners.

If you're an experienced HVAC Service Technician looking for a company that values craftsmanship, professionalism, and continuous growth, we'd love to hear from you.

Apply today and become part of the Doug Anderson Plumbing & Heating team.