Indoor Comfort Boston - HVAC Service Coordinator

Compensation Details:

$30 / hour

Job Description:

Unique Indoor Comfort (UIC) - an Ace Hardware Company is an established, growth-oriented HVAC company located in Billerica, MA. Recently, UIC joined a subdivision of Ace Hardware Corporation called Ace Home Services, a collection of local service companies with experienced professionals dedicated to helping homeowners complete home maintenance tasks. Ace Hardware Home Services has a growing roster of services (including Unique Indoor Comfort), which now include handyman services, plumbing, cooling, heating, electrical and paint.

Ace is now better positioned to serve more homeowners who are seeking to have many home maintenance projects completed for them in a quality manner performed by trained professionals from brands they can trust.

About This Role

The Service Coordinator manages the day-to-day operations of the Company’s delivery systems and is responsible for facilitating and managing communication between our customer experience group (CEG), field technicians, and warehouse to promote a healthy and efficient supply chain.

What You’ll Do

Implement established delivery systems for field operations based on daily needs. Source materials from a variety of vendors to ensure materials are procured efficiently and accurately. Partner with our Customer Experience Group (CEG) to ensure materials are received in time for customer appointments. Process Parts Requests and Warranty Parts Claims. Logistical Planning to maximize efficiencies of the warehouse and field technicians.

Support field operations as needed. Assist in the loading and unloading of vehicles where necessary. Complete special projects and perform other job duties as assigned.

• High school diploma or equivalent.

• Purchasing or logistics background preferred.

• Supervision experience/managing one or two team members preferred.

• Able to pass a drug screening and background check

• Ability to multi-task and handle consistent workflow in a fast-paced environment.

• Quick learner, highly adaptable to new processes

• Good project management skills

• Well-developed interpersonal and communication skills

• Excellent problem-solving skills

• Excellent Microsoft Word and Excel skills

• Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday.

• Talk and hear, both in person and by telephone

• Use hands repetitively to operate computers and standard office equipment.

• Reach with hands and arms lifting up to 50 lbs.

• Able to operate standard warehouse equipment.

• Close vision, distance vision

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits
* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional assistance for personal,…