Customer Care Flooring Fitter

FLOORING CUSTOMER CARE FITTER

North East | Residential Construction Sector

£32,000 - £35,000 + Company Van

An excellent opportunity has arisen for an experienced Flooring Customer Care Fitter to join a growing and well-established specialist flooring contractor operating across the North East.

Working with some of the UK’s largest house builders, you’ll play a key role in delivering high-quality remedial and customer care works across new build residential developments.

This is a fantastic opportunity for someone who enjoys problem solving, working independently, and delivering excellent customer service while maintaining high standards of workmanship.

Why this role stands out

The business has developed a strong reputation within the residential construction sector for delivering high-quality flooring solutions and exceptional customer service.

You’ll be joining a supportive and collaborative team where quality, communication, and professionalism are genuinely valued.

The role

You will:

• Carry out customer care remedial works across a range of flooring types

• Liaise with the Customer Care team to coordinate and complete remedial visits

• Conduct site visits to assess reported flooring issues and determine solutions

• Complete remedial works within agreed timescales

• Communicate professionally with homeowners, clients, and internal teams

• Provide technical advice relating to flooring products and maintenance

• Maintain accurate records and updates on customer care cases

• Work closely with operational and site teams to ensure smooth delivery of works

What they’re looking for

• Experience fitting a variety of flooring types including Carpet, LVT, Vinyl, Safety Flooring, and Sub-Floor Preparation

• Strong knowledge of flooring products and installation methods

• Experience working on residential developments or large-scale construction projects preferred

• Excellent communication and customer service skills

• Strong organisational and problem-solving abilities

• Professional and solution-focused approach

• Good attention to detail and quality standards

• Full UK driving licence required

• CSCS card and relevant flooring qualifications beneficial

Why Join

✔ Competitive salary and benefits package

✔ Fully expensed company van for business use

✔ Company pension scheme

✔ Supportive and collaborative team environment

✔ Opportunity to work with leading UK house builders

✔ Long-term career stability within a growing business

If you’re looking for a role where you can combine technical flooring expertise with excellent customer service, this is well worth a conversation.

Want to know more? Contact  | (phone number removed)