Acc - Accounts Receivable

Job Title: Accounts Receivable

Department (3 letter code): ACC

Reports to: Franchise Accounting Manager

FLSA Status: Exempt

Supervisory Responsibilities: No

Travel: Yes

Revision date: September 2026

Summary: Support the requirements of the finance department by focusing on Accounts Receivable (A/R) processing, bookkeeping and assisting franchisees with Quick Books as needed. This position also provides support to the accounting and finance department on other accounting related matters.

• Maintain records detailing franchisee information
• Assist with franchisee account setup and maintenance, including billing information and payment terms
• Prepare and issue monthly invoices and account statements for royalties, fees, technology charges, marketing fees and other amounts due
• Communicate with franchisees regarding billing questions, accounts balances, payment discrepancies and collection matters
• Record and process all EFT submission forms
• Apply payments on receivables and process credit card charges
• Maintain accounts receivable files and records, including within the general ledger
• Research and resolve invoice disputes, short payments, credit and account discrepancies
• Assist in franchisee collections process
• Maintain books and records for Gift Card program
• Assist with month-end and year-end close, including AR reconciliation, aging analysis, required journal entries and management reports
• Serve as Quick Books support back-up
• Serve as back-up to Canadian bookkeeper
• Gain an understanding of KOA accounting and bookkeeping practices
• Contribute to the accounting team atmosphere by meeting the goal of timely and accurate reporting
• Maintain accurate receivable records
• Analyze and review accounting information for reasonableness
• Use best practices for all accounting procedures
• Develop solid working relationships with franchisees
• Maintain open communication with supervisor, accounting team members, and other departments
• Maintain confidentiality of sensitive information
• Support the accounting team with audit requests and AR documentation
• Perform other accounting and finance duties as assigned

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• High school diploma or GED
• Proficient in Microsoft Excel and Word
• Understanding of generally accepted accounting principles and internal controls
• Excellent verbal and written communication skills

• Bachelor's Degree in Accounting/Finance or equivalent accounting experience preferred
• Experience with Quick Books preferred
• 2 years' experience in AR preferred

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other small items up to 20 pounds.
• Prolonged exposure to computer screens and artificial lighting.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.
• May be expected to drive a vehicle to KOA locations, other locations as directed, and conferences which requires close and distance vision, sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
• Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces.
• Will experience occasional interruptions and shifting priorities.