Library Services Specialist II

The City of Billings is seeking a Library Services Specialist II to provide mid-level administrative support to the department or function manager and other department or function staff. Duties include performing or coordinating activities in support of the department or function. Specific duties vary with the department or function assigned. Duties may include combinations of circulation services, children's services activities and programs as well as reference services support.

Incumbents typically are proficient with computer applications for word processing and spreadsheets. Other skills typically include use of audiovisual equipment and the internet.

Salary Range: $16.6357 - $18.3475 per hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent upon applicant's education, experience, and training.

• Tuesday, Wednesday, Friday, Saturday: 8:15 a.m. to 5:15 p.m.
• Thursday: 11:15 a.m. to 8:15 p.m.
• Occasional Friday night shift

• Perform a variety of circulation duties including checking materials in, registering and updating patron records, sorting materials.
• Renewing Library materials for patrons on the telephone, computing and collecting fines, balancing the cash drawer and ensuring that patron files are accurately maintained.
• Assist in the preparation of fine notices and overdue notices.
• Investigate location of lost or withheld materials.
• Sort, shelve, rearrange and otherwise maintain Library materials.
• Sort carts, empty book drop.
• Maintain order of and shift materials on shelves.
• Assist in routing Library materials to the appropriate area including mending, technical processing, hold, and interlibrary loan sorting areas, clean and maintain audiovisual materials as needed.
• Perform a variety of miscellaneous clerical duties including preparing, stamping, and distributing mail.
• Assist in the preparation of materials for children's story times and other programs.
• Assist in shelving children's materials in assigned areas.
• Maintain special displays of high interest reading materials for children and their parents.
• Assist in development and oversight of children's craft programs.
• Provide general information services to Library patrons within the scope of responsibility.
• Assist patrons in locating and using Library materials, equipment and services.
• Perform basic computer searches.
• Enhance customer experiences of the Library through positive customer interactions and value-added services.
• Answer telephones, renew materials, reserve rooms and answer queries within scope of responsibility. Transfer and refer calls to other staff as needed.
• Assist in providing information services to children, teens, and adults within scope of responsibility.
• Assist in providing tours of the Library and its facilities.
• Deliver occasional story times and baby story times under direction of Children's Librarian.
• Provide information at the Help Desk to patrons for directional questions, locating materials and assisting with the use of Library equipment and technology. Refer higher-level inquiries to Librarians for in-depth answers.
• Performs other duties as assigned.

• High school diploma or equivalent.
• Two (2) or more years of combined education and experience, or equivalent.
• Strong interpersonal skills.
• Must be able to pass a pre-employment drug screen.

• Experience with city government and knowledge of department or function operations.

Equal Opportunity Employer.