Service Writer

Responsibilities

• Manage the administrative areas of work orders.
• Work closely with Service Supervisors to ensure work orders are accurate, complete, and filed promptly.
• Update work order data and associated service hours by regularly entering data on Cat software and time cards.
• Assist with other administrative tasks, including running and creating reports.
• Answer incoming phone calls and assist customers.
• Provide a quick yet friendly approach, with accuracy and attention to detail.

• 2-3 years of service office experience preferred.
• Experience with Microsoft Office (Outlook, Excel, Word) and the ability to work independently.
• Excellent verbal and written communication skills, Excel expertise, self‑motivated, detail‑oriented, results‑oriented, and able to handle multiple tasks in a fast‑moving environment.
• Excellent attendance record.

• 401(k) with company match and profit sharing.
• Paid vacation, holiday, and sick leave.
• Health insurance (Premera Blue Cross, telehealth, and dental).
• Vision insurance (VSP).
• Company‑paid life, AD&D, and disability insurance.
• Employee Assistance Program.
• Discounts on CAT products, rentals, and sales.
• Credit union membership available.
• Career growth opportunities within a 4th Generation family‑owned company for over 96 years.
• Tenure seniority bonus starting at 5+ years.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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