Service Writer
Listed on 2026-07-01
-
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant, Data Entry, Clerical
Service Writer
Our Service Writer position located in Billings, MT is responsible for managing the administrative areas of our work orders and is an important role within our Service Department. This position works closely with our Service Supervisors to ensure that the work orders are accurate, complete and filed timely. Our service writers update work order data and associated service hours by regularly entering data on Cat software, and data entry of time cards.
This position will also assist with other administrative work running and creating reports. The service writer will also help answer incoming phone calls and assist customers. A quick yet friendly approach is essential for this role where accuracy and attention to detail are preferred.
Qualifications & Experience Needed: 2-3 years of service office experience is preferred. You will need to be experienced using Microsoft Office such as Outlook, Excel and Word and demonstrate a disciplined ability to work with limited supervision. The ideal candidate will have excellent verbal and written communication skills, expertise in Excel, must be, be self-motivated, have attention to detail, be results-oriented and have the ability to work in a stressful, busy environment that requires the handling multiple tasks on a regular basis.
Excellent attendance record
Company Benefits:
Retirement: 401k w/ Company Match and Profit Sharing. Paid Time Off:
Paid Vacation, Holiday & Sick Leave. Health Insurance:
Premera Blue Cross Medical w/Telehealth & Dental. Vision Insurance: VSP Vision Insurance. Insurance:
Company Paid Life, AD&D & Disability Insurance. Guidance Resources:
Employee Assistance Program. Discounts: CAT Products, Rental/Sales Discounts. Financial Access:
Credit Union Membership is available. Growth/Stability:
Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years. Tenure:
Seniority Bonus, starting at 5+ years
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).