Teller, Customer Service​/HelpDesk

About The Role

Western Security Bank is hiring a Teller for our Downtown Broadway Avenue branch. We're looking for someone with strong customer service skills, a positive attitude, and genuine enthusiasm. As a Teller, you'll be responsible for processing customer transactions including deposits, withdrawals, loan payments, and selling bank checks, while adhering to all established banking policies and procedures. You'll also ensure your cash drawer is accurately balanced each day and demonstrate knowledge of the bank's products and services.

The ideal candidate will thrive in a team environment and actively promote Western Security Bank by cross‑selling products and services. Tellers should be comfortable referring customers to appropriate team members for additional services or new accounts. This role requires a high level of accountability, professionalism, and integrity to protect the assets of Western Security Bank and its customers.

• Responsible for fulfilling the WSB Mission Statement: "We intentionally make banking better for our customers and community by making every experience simple and powerful."
• Responsible for modeling the behaviors that make a customer feel valued when using WSB services including smiling, introducing yourself, greeting the customer by name and asking how you can serve them.
• Make all customers feel welcome and at ease by treating them in a friendly and courteous manner.
• Research account information for customers and demonstrate that you are interested in their business.
• Discover the customer's issues, needs, and objectives by making observations, listening, and asking questions.
• Actively use the 'Exceed the Expected Service Principles' for all encounters. Our Standards have always led with one guiding principle:
  Exceed the Expected! These standards tell us how we live these out daily - with our customers, community, and each other:

• Connection & Understanding
  - Our customers don't do this every day, but we do!
• Customer Service
  - We do what's right, and we do the right thing.
• Trust & Respect - A relationship you can bank on.
• Community
  - We don't just serve our community; we ARE our community.
• Security
  - Security is literally our middle name.

• Exhibits the ability to call the customer by name and engage the customer in conversation. Actively establishes rapport and shows concern.
• Demonstrates an understanding of the importance of customer relations in the success of the organization. Models appropriate behavior that supports the importance of customers through mastery of technical skills and a dedication to high performance.
• Refers the customer to the appropriate department for further assistance.
• Responsible for thanking the customer for their business and inviting them back.

• Actively uses customer focus service skills to determine customer needs and suggest products to meet those needs.
• Exhibits knowledge and understanding of WSB products and services and their benefits. Must have the ability to articulate the different advantages to the customer.
• Responsible for listening to the customer, recommending, and deciding what products and services will meet their needs.
• Exhibits sales ability including effectively handling objections, cross‑selling products, and promoting the Refer‑A‑Friend program.
• Ability to handle initial requests for services competently and courteously.

• Exhibits proficiency and accuracy in cash handling skills including counting, posting, balancing, buying, and selling responsibilities.
• Ability to demonstrate knowledge of the computer system(s), coin counter, currency counter, as well as proper use of bait money and alarm procedures.
• Responsible for being proficient and/or knowledgeable in check handling tasks including endorsements, thumb print program, Reg. CC. (exception holds), and Canadian checks. Demonstrates additional knowledge of OFAC and the check cashing policy.
• Must be proficient in applying due‑diligence for detecting fraud.
• Demonstrates proficiency in various computer transactions including deposits, withdrawals, payments, customer inquiries and histories, alerts, telephone…