Teller, Customer Service​/HelpDesk

About The Role

Western Security Bank is hiring a Teller for our King Avenue branch. We’re looking for someone with strong customer service skills, a positive attitude, and genuine enthusiasm. As a Teller, you’ll be responsible for processing customer transactions including deposits, withdrawals, loan payments, and selling bank checks, while adhering to all established banking policies and procedures. You’ll also ensure your cash drawer is accurately balanced each day and demonstrate knowledge of the bank’s products and services.

The ideal candidate thrives in a team environment and actively promotes Western Security Bank by cross‑selling products and services. Tellers should be comfortable referring customers to appropriate team members for additional services or new accounts. This role requires a high level of accountability, professionalism, and integrity to help protect the assets of Western Security Bank and its customers.

• Responsible for fulfilling the WSB Mission Statement: “We intentionally make banking better for our customers and community by making every experience simple and powerful.”
• Responsible for modeling the behaviors that make a customer feel valued when using WSB services including smiling, introducing yourself, greeting the customer by name and asking how you can serve them.
• Make all customers feel welcome and at ease by treating them in a friendly and courteous manner.
• Research account information for customers and demonstrate that you are interested in their business.
• Discover the customer’s issues, needs, and objectives by making observations, listening, and asking questions.
• Actively use the Exceed the Expected Service Principles for all encounters – Connection & Understanding, Customer Service, Trust & Respect, Community, and Security.
• Exhibit the ability to call the customer by name and engage the customer in conversation, establish rapport, and show concern.
• Demonstrate an understanding of the importance of customer relations in the success of the organization.
• Refer the customer to the appropriate department for further assistance.
• Thank the customer for their business and invite them back.

• Actively use customer‑focus service skills to determine customer needs and suggest products to meet those needs.
• Exhibit knowledge and understanding of WSB products and services and their benefits, and articulate the advantages to the customer.
• Listen to the customer, recommend, and decide on products and services that will meet their needs.
• Demonstrate sales ability, including handling objections, cross‑selling products, and promoting the Refer‑A‑Friend program.
• Handle initial service requests competently and courteously.

• Show proficiency and accuracy in cash handling skills including counting, posting, balancing, buying, and selling.
• Demonstrate knowledge of computer systems, coin counter, currency counter, bait money, and alarm procedures.
• Be proficient in check handling tasks such as endorsements, thumb‑print program, Reg. CC conditional holds, and Canadian checks. Know OFAC and the check cashing policy.
• Apply due‑diligence to detect fraud.
• Execute transactions such as deposits, withdrawals, payments, customer inquiries, alerts, telephone transfers, stop payments, and savings bonds.
• Know available resources, forms, and manuals associated with the position.
• Operate equipment and required software.
• Handle Visa, Master Card, Discover cash advances, cashing U.S. Savings Bonds, and assist with safe deposit boxes.
• Accurately quote deposit product rates and be familiar with rate information screens and fee schedules.
• Show desire to expand knowledge to include new accounts manuals, product brochures, HPC program, and other resources.
• Participate in departmental cross‑training and become familiar with HPC goals.

• Answer incoming calls, direct calls, and take messages.
• Distribute mail, file, and stock lobby materials.
• Participate in WSB continuing education.
• Locate and use “Robbery Procedures.”
• Complete all assigned OnCourse classes before the deadline.
• Comply with applicable laws and regulations, including…