Servicing Analyst

Customer Service Representative

Primary

Skills:

Customer Service (advanced), Commercial Banking (advanced), Microsoft Office (advanced), Record Keeping (advanced), Vehicle Finance (intermediate)

Contract Type: W2 Duration: 12 Months

Location:

Billings, MT Pay Range: $19 - $22 per hour on W2

We are seeking an experienced customer service professional to respond to inquiries related to liens, titles, insurance, and related services. Investigates and resolves title issues, customer concerns, and complaints while ensuring compliance with company and regulatory requirements.

• Resolve customer inquiries and requests related to title processing, lien perfection, insurance requirements, and related operational activities.
• Communicate with customers, dealerships, DMV offices, and other business partners regarding title and insurance requirements, deficiencies, and resolutions.
• Research and resolve title issues, discrepancies, and customer concerns in a timely and professional manner.
• Maintain accurate records of customer interactions, inquiries, complaints, and actions taken to ensure proper documentation and follow-up.
• Provide timely updates and information to customers and stakeholders regarding account status and title-related requirements. Support departmental objectives by completing additional title and customer service-related tasks as assigned.

• High school diploma or equivalent required.
• 5–7 years of customer service or related experience preferred.
• Experience working with title processing, vehicle finance, or similar operational environments is a plus.
• Excellent customer service and interpersonal skills.
• Ability to accurately document customer interactions and maintain detailed records.
• Proficient in Microsoft Office applications, including Outlook, and data entry systems.

• Experience in vehicle finance or a similar operational environment is preferred for this role.