Servicing Analyst​/Customer service- Banking

Servicing Analyst

Responsible for providing exceptional customer service by responding to inquiries related to liens, titles, insurance, and related services. Investigates and resolves title issues, customer concerns, and complaints while ensuring compliance with company and regulatory requirements.

• Customer service - 5-7 years of experience.
• Experience in vehicle finance or loan-related environment - 5 years.
• Proficiency in Client Office applications, including Outlook, and data entry systems - 2-5 years of experience.
• Prior work experience in a Banking industry is required.
• Applicants must be able to work directly for the company on W2.

• Experience working with title processing is a plus.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.

• Resolve customer inquiries and requests related to title processing, lien perfection, insurance requirements, and related operational activities.
• Communicate with customers, dealerships, DMV offices, and other business partners regarding title and insurance requirements, deficiencies, and resolutions.
• Research and resolve title issues, discrepancies, and customer concerns in a timely and professional manner.
• Maintain accurate records of customer interactions, inquiries, complaints, and actions taken to ensure proper documentation and follow-up.
• Provide timely updates and information to customers and stakeholders regarding account status and title-related requirements.
• Support departmental objectives by completing additional title and customer service-related tasks as assigned.

• Possibility of extension and conversion to full-time employment.
• Structured working hours from 9 am to 5 pm with no overtime requirements.
• Onsite working environment fostering collaboration and growth.