Operations Representative

• Base Pay $17.28 - $26.77 / Hour
• Employee Type FT - Non-Exempt
• Manage Others No

• Name Ashley Paulson

Launch Your Career with Valley Credit Union

Are you searching for more than just a job? Join our Call Center team in a high-impact role that supports our members and develops your knowledge and skills for future roles.

At Valley Credit Union, we offer a dynamic work environment where you can grow your career and enjoy excellent company benefits. Our strong culture, driven by our Cultural Beliefs, supports and empowers every team member. We believe it truly matters where you belong, and we invite you to be a part of our vibrant team. Join us and make a difference!

Building relationships with people in our communities.

Uniting to achieve your dreams.

The Operations I position performs basic Operations functions. This position processes debit/credit card requests and inquiries and performs administrative functions and projects. Additionally, the Operations I position provides high quality service to our members on all inbound and outbound calls, resolves issues and offers our products and services to improve member’s financial lives. The Operations I position develops knowledge of all job duties within the Operations Department.

Requirements

• Develop a basic knowledge of Valley’s products and services in order to determine member’s financial needs and suggest the appropriate solution. Maintain a basic knowledge of each departments’ function in order to answer member questions or determine the department with the expertise to assist the member.
• Route calls carefully and when necessary, explain to the caller where, why and to whom you are transferring the call.
• Respond to all telephone messages/emails within the same business day. Answer the phone within three rings. Follow through on commitments and obligations with members.
• Process member transactions with minimal errors.
• Provide high quality and friendly service on the telephone and treat members in a courteous and respectful manner at all times. Strive to resolve any issues or complaints in order to maintain ongoing relationship with members. Consult with a higher Operations staff to effectively resolve member’s concerns.
• Process requests for new or replacement debit cards. Process debit card disputes and monitor outstanding dispute requests against timeline requirements for provisional credit and completion of the investigation.
• Review various fraud prevention reports to monitor unconventional member account behavior for debit and credit cards and take appropriate action to control potential losses to both the member and the Credit Union.
• Process account verification as outlined or requested on a daily basis.
• Professionally and accurately respond to member calls regarding debit and credit card questions, balance inquiries, travel notices, resolution of issues, etc.
• Resolve problems to the member’s satisfaction, including making the determination as to when it is necessary to involve the manager or other resources.
• Cross train and back up ACH and card services processes and procedures, as needed.
• Process any department duties in a timely manner.
• Perform any additional duties as assigned.

• Ability to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Knowledge of word processing, spreadsheet, email software and use of the Internet. Must be proficient in Microsoft Office programs including Word and Excel.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to demonstrate high levels of accuracy and…