Client Care Specialist - Billings, MT

Best Friends Animal Hospital is Hiring an Experienced Client Care Specialist!

Position Details
Role: Experienced Client Care Specialist
Status: Full-time
Salary: $16 - $19 per hour
Schedule: 10-hour shifts, including evenings, weekends, and holidays as needed

Benefits Highlights

Financial Rewards that Grow with You: Flexible compensation that reflects your skill set and future performance, 401(k) matching, Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, tuition support, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision coverage; supplemental insurance options;
Sick Time / Paid Time Off; paid parental leave for eligible employees; and valuable employee pet-care benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, and opportunities to build a rewarding career in veterinary medicine

Are you looking for a fast-paced and rewarding role where exceptional client service can make a real difference for pets and their families?

Best Friends Animal Hospital is seeking an experienced, full-time Client Care Specialist to join our dedicated team. As one of the first points of contact for our clients and patients, you’ll play an important role in creating a welcoming, organized, and compassionate experience from the first phone call through checkout.

Our Client Care Specialists are at the heart of the hospital—providing personalized service, managing client communications, coordinating appointments, and helping keep daily operations running smoothly. If you thrive in a fast-paced environment, enjoy connecting with people, love animals, and are passionate about veterinary medicine, we’d love to meet you.

Why Our Client Care Specialist Love It Here

• A fast-paced and engaging veterinary environment
• A supportive and team-oriented workplace culture
• Meaningful work helping pets and the people who love them
• Opportunities for professional growth and continued learning
• Leadership that values dedication and client service excellence
• A workplace where teamwork and communication are highly valued
• Daily opportunities to build meaningful relationships with clients and their pets
• The opportunity to develop a long-term career in veterinary medicine

What Our Client Care Specialist Do

• Welcome clients and patients with professionalism, warmth, and compassion
• Serve as a first point of contact for clients both in person and over the phone
• Answer incoming calls and assist clients with questions and requests
• Schedule appointments and coordinate client communications
• Admit and discharge patients efficiently and accurately
• Maintain accurate client and patient information
• Maintain client accounts and process payments
• Handle cash, checks, and credit card transactions accurately
• Assist with client education and provide appropriate support throughout the veterinary visit
• Respond to inquiries while delivering exceptional customer service
• Communicate clearly and compassionately with clients, including during stressful or emotional situations
• Coordinate with veterinarians, technicians, assistants, and other hospital team members
• Help maintain an organized and efficient front desk
• Support daily hospital operations and workflow
• Contribute to a positive experience for every client and patient

What You’ll Bring

• A minimum of three years of client service experience
• High school diploma or equivalent
• Experience handling cash, checks, and credit card transactions
• Outstanding communication and interpersonal skills
• Strong time-management and organizational abilities
  
  Ability to multitask, prioritize,…