Admissions Counselor II

The Office of Admissions is a dynamic team working together to recruit new students to Montana State University Billings. The Admissions Counselor is responsible for recruiting students for both MSU Billings University and City College campuses including high school graduates, transfer students and adult learners. Additionally, Admissions Counselor assist with questions pertaining to general campus information through face-to-face, virtual, phone, text, and email to support those seeking information about attending MSUB.

This position supports the division by providing quality customer service and supporting students from their first inquiry through enrollment.

Admissions Counselors provides outstanding customer service to students and their families and are cross trained in MSUB’s degree and certificated programs and is an integral part of the MSUB Community. Training, professional development, and opportunities to serve on various campus committees and initiatives are an integral part of the position.

• Travels (out of state and within Montana) representing MSUB to visit with prospective students about University and City College programs and opportunities
• Establishes and maintains relationship with high school and college personnel
• Performs necessary data entry and research analysis associated with Banner, Tableau, recruitment CRM, and other campus software
• Coordinates and conducts prospective students’ visits and tours to the University
• Educates prospective students on the enrollment and matriculation process
• Assists with on-campus and off campus recruitment programs
• Meets with prospective students and families on campus to go over the enrollment process and show prospective student around campus.
• Participates in campus and community marketing efforts
• Assists with Campus Events (i.e.: Preview Days, Orientations, Registration events, and other recruitment/outreach events)
• Works with the Admissions Team to set recruitment goals and outcomes
• Manages assigned recruitment territories
• Refers students to campus and community resources as needed to address barriers
• Collaborates with academic departments, professional and faculty advisors, the advising center, admissions, financial aid, and all MSUB student support services and campus programs for all five colleges

• Familiarity with higher education setting, or similar experience
• Demonstrated knowledge of recruiting and marketing principles
• Familiarity with MSUB academic policies and procedures
• Familiar with campus/community stakeholders such as Montana High Schools, transfer colleges, tribal schools and colleges, and Gear Up high schools in the surrounding areas
• Knowledgeable about higher education student services and program support offerings
• Experienced use of computer software programs and social media platforms