Fleet Maintenance - Customer Service Coordinator

Summary

The Customer Service Coordinator, or CSC
, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background.
We allow you to carve out your own career path and promote from within
, based on performance. The ideal path of progression in this role is an Ops Supervisor.

is a plus!

Billings, MT

Monday - Friday, 7:30am to 4:00pm

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!

• Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates
• Work Flow Management: enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Parts Management: contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick‑up and delivery
• Make recommendations on min‑max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Administrative:
  Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Accounts Payable
• Create repair orders for technicians

• Performs other duties as assigned
• Acute attention to detail
• Ability to communicate effectively, both verbally and in writing
• Effective phone skills
• Strong organizational, prioritizing, and multitasking skills
• Proven ability to make good decisions in a fast moving environment

• Strong computer skills to include spreadsheet and word processing software packages required

• H.S. diploma/GED
• 3 years or more in customer service with issues resolution experience, Required

Operations and Support

• Pay Type:
  
  Hourly
• Minimum Pay Range: $24
• Maximum Pay Range: $24

For all Full‑time positions only:
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Ryder will only communicate with an applicant directly from a [] email address and will never conduct an interview online through a chat type forum, messaging app (such as Whats App or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

If you are a current employee at Ryder, please  ($3.htmld) to log in to Workday to apply using the internal application process.