Corporate Commercial Card Support Specialist

About The Role

Work collaboratively with the Commercial Credit Card Support Team to support the Commercial Card products. Be accountable for the review and processing of credit card applications and creation of accounts within the credit card system, while managing application workflow to meet established service level agreements (SLAs) on a daily basis. Provide high‑quality customer support to Commercial customers, as well as Division personnel, in alignment with the organization’s Customer Experience (CX) vision.

This role, within the Customer Experience department, requires a strong passion for delivering exceptional customer experiences and the ability to influence others to adopt a customer‑focused mindset. The position partners closely with employees across the organization to drive new customer acquisition and strengthen engagement with existing customers.

This is a Corporate position located in Billings, MT. The entry rate for this position is $26.63+/hour (calculated for Billings, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

• Credit Application Processing – Responsible for reviewing and processing commercial credit card applications and credit line increase requests ensuring all information is complete and accurate in compliance with established policies and procedures. Responsible for inputting new commercial credit card accounts into our processing system.
• Customer Support – Provide friendly, professional, prompt, efficient, and accurate service to commercial card customers and Division personnel. Respond to and resolve inquiries from customers, Division personnel, and call center staff related to commercial credit card accounts. Deliver supplemental support and education to promote self‑service within the online credit card portal, responding to inquiries received via phone and email. Manage incoming customer correspondence, mail, the department’s support inbox, and communications from the processor, completing requested maintenance and responding to appropriate parties in a timely manner.
• Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required:
  
  High School Diploma / GED

• Required:
  
  3 years minimum work experience in the banking industry. Minimum call center customer service experience.
• Preferred:
  Advanced / Specialized Knowledge – Commercial/small business credit cards;
  Banking operation functions, systems, policies and procedures;
  Commercial banking products;
  Applicable laws and regulations.

None specified.

• Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
• Employee must be well organized with ability to prioritize and multi‑task in a fast paced work environment and meet deadlines with minimal supervision.
• Ability to learn other computer programs and systems in a timely fashion.
• Ability to serve as a backup for other staff members in a mutually supportive team work environment.
• Employee must be capable of regular, reliable, and timely attendance.

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