Corporate Commercial Card Support Specialist

About The Role

Summary

Work collaboratively with the Commercial Credit Card Support Team to support the Commercial Card products. Be accountable for the review and processing of credit card applications and creation of accounts within the credit card system, while managing application workflow to meet established service level agreements (SLAs) on a daily basis. Provide high-quality customer support to Commercial customers, as well as Division personnel, in alignment with the organization’s Customer Experience (CX) vision.

This role, within the Customer Experience department, requires a strong passion for delivering exceptional customer experiences and the ability to influence others to adopt a customer-focused mindset. The position partners closely with employees across the organization to drive new customer acquisition and strengthen engagement with existing customers.

This is a Corporate position located in Billings, MT. The entry rate for this position is $26.63 + /hour (calculated for Billings, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Description

• Credit Application Processing - Responsible for reviewing and processing commercial credit card applications and credit line increase requests ensuring all information is complete and accurate in compliance with established policies and procedures. Responsible for inputting new commercial credit card accounts into our processing system.
• Customer Support - Provide friendly, professional, prompt, efficient, and accurate service to commercial card customers and Division personnel. Respond to and resolve inquiries from customers, Division personnel, and call center staff related to commercial credit card accounts. Deliver supplemental support and education to promote self service within the online credit card portal, responding to inquiries received via phone and email. Manage incoming customer correspondence, mail, the department’s support inbox, and communications from the processor, completing requested maintenance and responding to appropriate parties in a timely manner.
• Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Qualifications

• Education
  • Required:
    
    High School Diploma / GED
• Experience
  • Required:
    
    3 years minimum in the banking industry
  • Required:
    
    3 years minimum call center customer service experience
  • Preferred:
    Advanced / Specialized Knowledge in commercial/small business credit cards
  • Preferred:
    Banking operation functions, systems, policies and procedures
  • Preferred:
    Knowledge of commercial banking products
  • Preferred:
    Knowledge of applicable laws and regulations
• Would an equivalent combination of relevant education and work experience be considered?:
  Yes
• License/Certification
  • Required/Preferred: (as applicable per role)
• Required
  
  Skills and Abilities
  
  
  • Employee must be trustworthy and possess credibility, discretion, and diplomacy.
  • Ability to interact professionally with a diverse range of people at various levels.
  • Team player with a passion for customer service and the ability to build rapport.
  • Well organized with ability to prioritize and multi-task in a fast-paced environment.
  • Ability to learn other computer programs and systems quickly.
  • Ability to serve as a backup for other staff members in a collaborative team.
  • Regular, reliable, and timely attendance.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our plan documents. You may also be eligible for a health savings account…