Corporate Commercial Card Support Specialist

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave.

Salary is negotiable depending upon relevant experience.

Work collaboratively with the Commercial Credit Card Support Team to support the Commercial Card products. Be accountable for the review and processing of credit card applications and creation of accounts within the credit card system, while managing application workflow to meet established service level agreements (SLAs) on a daily basis. Provide high‑quality customer support to Commercial customers, as well as Division personnel, in alignment with the organization's Customer Experience (CX) vision.

This role, within the Customer Experience department, requires a strong passion for delivering exceptional customer experiences and the ability to influence others to adopt a customer‑focused mindset. The position partners closely with employees across the organization to drive new customer acquisition and strengthen engagement with existing customers. This is a corporate position located in Billings, MT. The entry rate for this position is $26.63 +/hour (calculated for Billings, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including, but not limited to, geographic location, years of experience, and educational background.

• Credit Application Processing – Review and process commercial credit card applications and credit line increase requests to ensure all information is complete and accurate in compliance with established policies and procedures. Input new commercial credit card accounts into the processing system.
• Customer Support – Provide friendly, professional, prompt, efficient, and accurate service to commercial card customers and Division personnel. Respond to and resolve inquiries from customers, Division personnel, and call center staff related to commercial credit card accounts. Deliver supplemental support and education to promote self‑service within the online credit card portal, responding to inquiries received via phone and email. Manage incoming customer correspondence, mail, the department's support inbox, and communications from the processor, completing requested maintenance and responding to appropriate parties in a timely manner.
• Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.
• Compliance – Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.

Information not provided. If you have questions about qualifications, please contact the hiring team.

• Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.
• Extensive benefits package that includes medical, dental, vision, and life insurance for employees and eligible dependents.
• Health savings account option, Employee Assistance Program (EAP), health rewards program.
• Retirement savings plan including 401(k) and Profit‑Sharing plans.
• Short and long‑term disability benefits, education and training benefits, and discounts on banking products and services.
• Generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at 0.0745 per hour worked for part‑time employees up to a maximum accrual of 240 hours per year for certain full‑time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most full‑time employees are also offered 6 paid holidays and part‑time employees are offered pro‑rated paid…