Corporate Commercial Card Operations Manager

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave.

Salary is negotiable depending upon relevant experience.

Summary:

In this role, you will manage a team and lead the Operations for our Commercial/Small Business Card products. You’ll be accountable for developing and implementing operational policies and procedures, identifying opportunities to improve operational effectiveness, and implementing new strategies to improve the customer experience. This includes the overall employee experience, while adhering to bank risk standards and appropriately prioritizing, managing and monitoring fraud, disputes and chargeback operations.

Additionally, this position will provide expert/SME advice/guidance for Commercial/Small Business Card products on initiatives driven by Bank partners to ensure related impacts align with the Bank’s commitment to operational integrity, risk mitigation, and delivering a positive employee/customer experience. This position resides in the Customer Experience (CX) department and must be passionate about the customer experience while influencing the organization to have the same approach.

This leadership role will work collaboratively with employees across the organization to drive new customer acquisition and engagement of existing customers.

• Creation, revision, and implementation of operational policies and procedures.
• Issue Resolution: coordinates complex operational issues and/or resolution of customer escalations.
• Vendor Management: manages key vendor partnerships associated with Commercial/Small Business Card.
• Risk Management:
  
  identifies risks (credit, fraud, operational, regulatory) and ensures they are effectively measured, monitored, and controlled.
• Compliance: maintains knowledge of relevant regulatory environment to ensure compliance across the Commercial Card and Payments Products.
• Internal Relationships: develops, manages, and curates a portfolio of key Division and Holding Company relationships.
• Policy and Procedure: develops and implements operating policies and procedures across functions such as underwriting, onboarding, account maintenance, fraud/disputes, collections.
• Risk Management:
  
  ensures key risk indicators are within acceptable levels and leads and implements policy and process changes to resolve risk, compliance, and operational issues within the Commercial Card and Payment Products.
• Issue Resolution, Escalated Questions, Triaging potential system defects: provides SME advice and knowledge to perform root cause analysis and bring issues to resolution.
• Team Management: builds the Card and Commercial Payments Operations team, selects staff members, manages daily operations, and ensures a quality employee and customer experience.

This is a Corporate position that is located in Billings, MT.

Entry‑rate for this position is $ per year.

• Bachelor’s Degree in Accounting, Business, Finance or other business‑related degree.
• 5 years general operational banking experience.
• 5 years experience in the commercial/small business card industry.
• Advanced experience in operations including project management, process improvement, compliance, or business analysis.
• 5 years supervisory experience.
• Equivalent combination of relevant education and work experience may be considered.

None required.

• Ability to motivate or influence senior‑level professionals.
• Exceptional communication skills ranging from C‑level executives to front‑line employees.
• Results‑oriented mindset.
• Ability to engage diverse stakeholders.
• Data‑centric approach.
• Strong time‑management and prioritization skills.
• Effective networking across multiple functional areas.
• Customer orientation.
• Excellent organizational and judgment skills.
• Works independently with…