Associate Community Banker

Job Location and Application

Billings, MT West branch
. If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

Benefits:
Generous Paid Time Off (PTO) in addition to paid federal holidays;
Child Care Assistance Program for eligible dependent(s);
Exercise reimbursement program for employees.

The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and more.
• Performs Teller duties, conducting a variety of financial transactions such as check cashing, deposits, withdrawals, loan payments, accurately counting currency and coin.
• May engage in conversations about and process new consumer loan requests.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—consistently utilizing 360 View to document referrals and other client activity.
• Builds client relationships through proactive outreach and follow‑up.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Can read and comprehend simple instructions, short correspondence, and memos.
• Can write simple correspondence.
• Can effectively present information in one‑on‑one and small‑group situations to clients and other employees of the organization.
• Can add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Can compute rates and percentages and draw and interpret bar graphs.
• Can apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Can solve problems involving a few concrete variables in standardized situations.
• Demonstrates timely completion of work and adjusts to workload demands to meet expected deadlines.
• Produces complete and accurate work, displaying pride and professionalism in all tasks.
• Takes personal initiative and serves as a positive example for others to follow.
• Requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
• Employment is contingent upon meeting these requirements, including acceptable background investigation results.

High School Diploma or General Education Degree (GED) required. Banking or related experience required.

Dexterity of hands/fingers to operate computer keyboard and mouse. Frequently handling, hearing, talking, walking. Occasionally lifting up to 25 lbs.…