Deposit Operations Program Associate

SUMMARY

Deposit Operations services at First Interstate Bank branches by supporting the branches in their efforts to provide accurate, prompt, and courteous service to their customers regarding their deposit accounts as well as individual retirement accounts (IRA) and mailroom support tasks. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.

• Delivers superior service and support for all deposit operations services, both internal and external.
• Completes daily processing of Exception Item Module (EIM), non‑post items for Deposit and IRA accounts.
• Reviews compliance required documentation.
• Inputs and reviews basic account maintenance items including:
  Opt In/Opt Out, Change of Address, Stop Payments, ACH Returns, Deficit Notices & Closures, Credit Card Declines, Signature Card Reviews, IRA Beneficiary Changes, IRA Contribution & Distributions.
• Integrated Teller Duplicate Item Reviews.
• Processes and reviews business analytic reports.
• Performs daily operational functions for quality control and validation in an accurate and timely manner.
• Adheres to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other regulations that deposit and payments to ensure the safety and soundness of all deposit and payments related products and services.
• Researches and resolves routine issues with limited assistance.
• Completes print jobs and return mail items.
• Partners with team members in process improvement for department initiatives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Basic use and understanding of MS Office Products (Word, Excel, Outlook) with the ability to learn and adapt to new technologies quickly.
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.
• Work effectively in a team environment and promote active listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to gain working knowledge and understanding of principles, procedures, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services.
• Ability to produce a high volume of work, in a fast‑paced, team environment, meeting deadlines and maintaining exceptional attention to detail.

• High School Diploma or General Education Degree (GED) required.
• One‑year certificate from college or technical school preferred.
• Less than 1 year related experience, training, and/or equivalent combination of education and experience required.

Dexterity of hands/fingers to operate computer keyboard and mouse; frequently lifting up to 10 lbs; frequent sitting, standing; occasional overtime subject to business need; moderate noise level; typical work hours M‑F 8‑5; regular and predictable attendance required.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, and any amendments, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at  All applicants must pass pre‑employment screenings including a background check.

First Interstate Banc System participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E‑Verify Notice English or Spanish. Right to Work Notice English or Spanish.