Loan Servicing Senior Specialist

Summary

The Loan Servicing Senior Specialist is responsible for various duties supporting the loan servicing team. This position includes ownership of more complex job functions, loan level research with root cause analysis, creating and delivering procedures and training, and interfacing with other support functions outside of Servicing.

• Handle more complex Loan Servicing job functions, which could include but is not limited to Attorney Prepared Loan Processing, Complex Commercial Loans, Data Quality, Reconciliations, Reporting, and Collateral Management.
• Assist with customer service calls regarding account inquiries and error or complaint resolution.
• Update data in the servicing core system and document customer contact.
• Monitor department and employee‑facing procedures for accuracy and as needs surface or processes change, partner with direct manager to help update existing or create new procedures.
• Train on new or existing procedures and processes, and assist in training of new hires into department job functions.
• Ensure compliance with all regulatory guidelines and bank policies.
• Engage in process improvement activities.
• Help monitor SLAs to partner with direct manager to ensure department work is completed timely and accurately.
• Act as a first level escalation point for complex customer inquiries.
• Back up support when Department Manager is Out of Office.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently, to prioritize and manage deadlines, and to follow instructions.
• Effective communication skills with ability to collaborate with other teams for corrections or clarification to complete research.
• Problem‑solving skills are necessary to carry out daily tasks.
• Must exhibit a positive and professional attitude, even in difficult situations.
• Read and comprehend instructions, correspondence, and memos.
• Compose professional correspondence to customers and management team.
• Effectively present information one‑on‑one and in group situations to customers and other employees of the organization.
• Calculate in all units of measure using whole numbers, fractions, and decimals.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume in all units of measure.
• Apply concepts of basic algebra and geometry.
• Apply common sense understanding to carry out instructions furnished in written and/or oral form.
• Solve practical problems and deal with a variety of situations.
• Interpret documents to ensure they are correct.

• High School Diploma or General Education Degree (GED) required.
• Bachelor's Degree in Finance, Business, or related field preferred.
• 1–3 years experience in Lending Operations and/or an equivalent combination of experience and education required.
• Experience in operational processes, procedures, systems, and loan servicing regulations preferred.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. Dexterity of hands/fingers to operate computer keyboard and mouse; frequently lifting (occasionally up to 10 lbs); frequent sitting; overtime subject to business need; noise level moderate; typical work hours M‑F 8‑5; regular and predictable attendance required.

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $25.93 to $38.89 per hour in WA and depends on a variety of non‑discriminatory factors such as job‑related knowledge, skills and experience, education, and geographic location. Benefits include medical, dental, vision, short‑term and long‑term disability benefits and life insurance, flexible spending accounts, health savings…