Loan Servicing Senior Specialist

Location:

Billings, MT;
Sioux Falls, SD; or Spokane, WA.

The Loan Servicing Senior Specialist is responsible for supporting the loan servicing team through ownership of complex job functions, loan‑level research with root‑cause analysis, creation and delivery of procedures and training, and interfacing with other support functions outside Servicing.

• Handle complex loan servicing job functions such as Attorney‑Prepared Loan Processing, Complex Commercial Loans, Data Quality, Reconciliations, Reporting, and Collateral Management.
• Assist with customer service calls regarding account inquiries and resolve errors or complaints.
• Update data in the servicing core system and document customer contacts.
• Monitor department and employee‑facing procedures for accuracy and, as needed, partner with direct manager to update existing or create new procedures.
• Train on new or existing procedures and processes, and aid in the training of new hires.
• Ensure compliance with all regulatory guidelines and bank policies.
• Engage in process improvement activities.
• Monitor SLAs to ensure department work is completed timely and accurately.
• Act as a first‑level escalation point for complex customer inquiries.
• Provide backup support when the Department Manager is out of office.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work independently, prioritize tasks, manage deadlines, and follow instructions.
• Communicate effectively, collaborating with other teams for corrections or clarifications to complete research.
• Apply problem‑solving skills to daily tasks.
• Maintain a positive and professional attitude, even in difficult situations.
• Read and comprehend instructions, correspondence, and memos.
• Compose professional correspondence to customers and management.
• Present information one‑on‑one and in group situations to customers and employees.
• Perform calculations in all units of measure, including whole numbers, fractions, and decimals.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Apply basic algebra and geometry concepts.
• Use common sense to follow instructions provided in written or oral form.
• Solve practical problems and handle a variety of situations.
• Interpret documents to ensure accuracy.

• High School Diploma or GED required.
• Bachelor’s Degree in Finance, Business, or related field preferred.
• 1–3 years of experience in Lending Operations and/or an equivalent combination of experience and education required.
• Experience in operational processes, procedures, systems, and loan servicing regulations preferred.

• Dexterity of hands/fingers to operate computer keyboard and mouse – frequently.
• Lifting – occasionally (up to 10 lbs).
• Sitting – frequently.
• Overtime – subject to business need.
• Noise level – moderate.
• Typical work hours – Monday to Friday, 8 AM to 5 PM.
• Regular and predictable attendance required.

We offer a competitive total compensation package, including base salary and benefits. The anticipated pay range for this position is $25.93 to $38.89 per hour in WA, based on job‑related knowledge, skills, experience, education, and geographic location.

Benefits include medical, dental, vision, short‑term and long‑term disability, life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), and paid time off (new hires accrue at 0.069 per hour, approximately 18 days per year inclusive of paid sick time). Up to 11 paid Federal holidays are provided. For more information, visit

Reasonable accommodations are provided to qualified individuals with disabilities to perform job functions.