Lending Operations Manager

• Base Pay $76,349.6 - $114,524.4 / Year
• Employee Type FT - Exempt

Valley Credit Union is growing, and we’re excited to add a Lending Operations Manager to our Lending Department! This role oversees mortgage and consumer loan processing and servicing functions, providing leadership, workflow management, compliance oversight, and quality control. We're looking for a candidate with strong processing, servicing, and underwriting experience, a passion for member service, and the ability to lead with accuracy, urgency, and a solutions-focused mindset.

Join a team that values professional growth, collaboration, and making a difference in the lives of our members!

At Valley Credit Union, we offer a dynamic work environment where you can grow your career and enjoy excellent company benefits. Our strong culture, driven by our Cultural Beliefs, supports and empowers every team member. We believe it truly matters where you belong, and we invite you to be a part of our vibrant team. Join us and make a difference!

Building relationships with people in our communities.

Uniting to achieve your dreams.

The Lending Operations Manager ensures efficient and compliant operations, supports underwriting activities, and contributes to reporting, training, and process improvement initiatives aligned with Valley’s lending goals. This role oversees mortgage and consumer loan processing and servicing functions, providing leadership, workflow management, compliance oversight, and quality control.

• Lead departmental projects, process improvements, and system enhancements to increase efficiency, accuracy, and scalability.
• Maintain and update departmental procedures and system documentation.
• Serve as a resource to management for operational analysis, reporting, and workflow optimization.
• Support mortgage underwriting as needed, including reviewing and evaluating loan files using internal and general underwriting guidelines to determine applicant creditworthiness.
• Oversee and develop workflow management for processing and servicing functions to ensure balanced workloads, efficient pipelines, and appropriate staffing coverage.
• Monitor loan pipelines, closing timelines, and funding activity to ensure timely closing and delivery of sold loans.
• Troubleshoot and resolve escalated processing issues, customer concerns, and internal inquiries.
• Manage departmental administrative functions, including approval of invoices related to appraisals, title, recording and related services.
• Oversee quality control and compliance functions, including internal file reviews, coordination of external and third‑party audits, and resolution of audit findings.
• Oversee loss control activities related to mortgage processing.
• Oversee departmental reporting and data integrity, including HMDA reporting, EOD/EOM processes, MERS reporting and certification, and investor certifications and renewals.
• Ensure accurate tracking and reporting of appraisal, escrow, portfolio and production data, as well as preparation of monthly, quarterly and annual reports, including year‑end tax reporting.
• Maintain comprehensive knowledge of mortgage and consumer lending guidelines, including investor requirements (e.g., Fannie Mae, Freddie Mac, FHA, VA, RD), regulatory standards, fair lending laws, and Valley’s internal policies and procedures.
• Ensure adherence to regulatory requirements, investor guidelines and internal policies and procedures.
• Supervise, direct, and support mortgage and consumer loan processing and servicing staff, including workload distribution, performance management, and staffing coverage to ensure timely, accurate and compliant loan processing.
• Provide training, coaching and ongoing development, including onboarding, system updates, regulatory changes and investor requirements.
• Lead team meetings, training sessions and departmental communications.
• Promote Valley’s Service Standards and support a positive workplace culture.
• Provides backup to the processing and servicing functions, as needed.
• Perform other duties as assigned.

• Ability to perform job functions independently or with…