Loan Servicing Team Lead

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

The position is located at Billings, MT Great West Center.

What’s Important to You:

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Student debt employer repayment program. 401(k) retirement plan with a 6% match.

The Loan Servicing Team Lead is responsible for leading the setup, boarding, and maintenance functions for some or all of the Bank's loan products. This position will meet completeness, turn time, and accuracy requirements per established service level agreements, and may shift resources and responsibilities among tasks to ensure success.

• Develops relationships across all levels internally and externally.
• Provides regular updates to team related to corporate, division, department updates, policy, guidelines, procedures, workflow changes, etc.
• Participates in project related activities as assigned.
• Promotes a team environment.
• Ensures all goals and departmental service standards are met.
• Consistently meets quality and data integrity standards.
• Recommends improvements and provides input to process improvements, policies, procedures, and technological changes and updates as needed to ensure an effective operating environment.

• Provides supervision, coaching, and training.
• Mentors employees and develops skill through one-on-one training and coaching.
• Maintains awareness of the status of workflow and adjusts staffing as needed.
• Reviews quality and integrity reports and takes action as appropriate.
• Sets and tracks performance goals and quality service standards.
• Monitors and approves times entries.
• Responsible for staffing, including disciplinary issues, tracking of time off, vacations, etc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook.
• Self‑starter and works with minimal direction.
• Strong verbal and written communication skills.
• Interpersonal skills and team oriented.
• Ability to meet deadlines.
• Ability to appropriately elevate issues requiring problem solving and decision making.
• Ability to resolve complex account issues with little assistance and assist team members.

• High School Diploma or General Education Degree (GED) required.
• Bachelor's Degree preferred.
• 4–6 years experience in a financial institution required.
• Experience in consumer and commercial loan servicing preferred.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse.

Frequently Sitting. Frequently Standing. Occasionally Noise Level – Moderate. Typical Work hours – M‑F (8‑5). Regular and Predictable Attendance – Required.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition or any…