Fraud Intake Specialist I

This position is located at our Billings, MT Downtown Tower.

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

Provides exceptional customer support for both internal and external clients to document fraud reported to the Bank. Further providing guidance for future risk mitigation, and ensuring relevant matters are escalated appropriately. Expected to be up to date and knowledgeable on all internal processes and procedures as they relate to fraud. Responsible for managing multiple tasks at any given time and prioritize based on risk to the Bank and our clients.

• Provides exceptional customer service to internal and external clients while maintaining focus on risk mitigation.
• Manages incoming and outgoing calls with branch employees or clients.
• Manages incoming emails to group and department email addresses, providing timely and appropriate guidance.
• Creates and completes case files based on incoming reports of fraud and elevate cases requiring regulatory reporting according to department standards.
• Fields multiple demands throughout the day and prioritizes duties based on risk and urgency.
• Understands the importance of adherence to processes and procedures, and asking questions to senior employees and management to ensure accurate guidance given.
• Demonstrates compliance with all bank regulations for assigned job functions and job responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in Financial Industry.
• Strong self-motivation and organizational skills.
• Ability to meet tight deadlines and work in an operational/compliance driven environment.
• Ability to coordinate and work collaboratively with internal and external contacts daily.
• Proficiency in Microsoft Excel, Access, Word, and/or experience in using other database applications.
• General knowledge of common fraud schemes targeting our clients and employees and the ability to differentiate between suspect and victim.
• Works well in a team environment.
• Works independently, is resourceful and can resolve unforeseen problems.
• Detail oriented and well organized.
• Able to maintain focus and accuracy.
• Prioritizes work, maintains a good work ethic, and requires minimal supervision.
• Identifies and communicates potential efficiencies in processes and procedures.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• High School Diploma or General Education Degree (GED) required
• Associate's Degree or equivalent from a two-year college or technical school preferred
• less than 1 year related experience, training, and/or equivalent combination of education and experience required

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse
  - Frequently
• Hearing
  - Frequently
• Sitting
  - Frequently
• Standing
  - Occasionally
• Talking
  - Frequently
• Noise Level
  - Moderate
• Typical Work Hours
  - Vary based on scheduling/business need
• Regular and Predictable Attendance
  - Required