Panel Manager

Job Details

Working title: Panel Manager

Classification title: Medical Assistants

Division: Community Health Center

Program: Main Clinic

Reports to: Health Information Services Team Coordinator

FLSA status: Non-Exempt:
Full-Time

Schedule: Monday-Friday; 8am to 5pm

Wage Range: $20.32 to $25.35

Serving the Yellowstone County community and south-central Montana for nearly 50 years, River Stone Health is an essential provider of personal and public health services.
Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.

Underlying principles of access, affordability, compassion and quality in all interactions, River Stone Health improves life, health and safety for all of the communities we serve.

River Stone Health Clinics are here for everyone. It doesn’t matter how much you earn, whether you have health insurance, or whether you’ve managed to take good care of your health in the past. Our healthcare providers work as a team to provide the best possible care for you and your family. Our patients are at the center of the partnership we build with you and your family.

Same day appointments for minor injuries or illnesses often mean you can avoid the expense of emergency department visits. In addition to our main Clinic in Billings, we have satellite Clinics in Bridger, Joliet, Worden, Mobile Unit, and school-based clinics at Orchard Elementary School and Medicine Crow Middle School open to all students in Billings Public Schools and their families.

Billings Senior High School’s clinic offers care for their students and faculty.

We accept most insurance plans and provide clinic services to anyone in need, regardless of their insurance status or ability to pay. As a federally funded Community Health Center, River Stone Health Clinics offer a discount program that allows us to adjust charges for healthcare services based on income and family size. In addition, we accept payment from Medicare, Medicaid, Healthy Montana Kids and private health insurance plans.

If you are uninsured, we can help you find health insurance coverage that fits your needs and your budget.

We provide care for the whole family, from pre-natal care, caring for infants and children to aging adults. We work with you in screening, preventing and managing chronic diseases like diabetes, asthma, high blood pressure or heart disease. We can also help you get dental care or behavioral health counseling. The River Stone Health Pharmacy is the only pharmacy on Billings’ South Side, meeting the needs of our patients and community residents.

This role supports patient care by performing comprehensive medical records reviews and preparing charts for scheduled and walk-in visits. Responsibilities include accessing external health records, communicating pre-visit needs with patients, and conducting provider huddles to review Azara reports and flag care gaps. The position manages referrals and provider orders, maintains accurate documentation, coordinates patient outreach, and routes tasks to appropriate team members.

It also ensures appointment appropriateness and promotes a collaborative, team-based approach to care involving both clinical and nonclinical staff.

• Medical Assistant Services 95%
• Comprehensive medical records review.
• Obtain preventive screening records.
• Prepare charts for scheduled and walk-in visits, including necessary documentation.
• Access external electronic health records to retrieve additional medical information.
• Communicate pre-visit needs with patients and care team to ensure readiness for appointments.
• Conduct pre-session huddles with providers to review Azara reports, flag care gaps (e.g., screenings, immunizations, labs), and address patient-specific needs including referrals.
• Manage referrals and provider orders: prepare, deliver, and…